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Tower Cranes Tech Support - Nationwide (High Voltage Troubleshooting & Repair Exp Required)

Wilmington, NC, US

Job ID: 2121 

Location: US-NC Wilmington HR 

Department: [[department]] 




The Candidate will interact with Terex customers, distributors and manufacturing locations. Professionalism, excellent communications skills and thorough knowledge of Tower Cranes products and related technology are key requirements. The candidate will need to work hands on and over the telephone and must be capable of utilizing their skills to solve problems efficiently and effectively.  This role can be located in any US location within commuting distance of a commercial airport.

Job Responsibilities


  • Trouble shoot and locate problems on existing tower cranes and resolve them in a timely manner to eliminate customer down time
  • Supervise assembly of tower crane products
    • Climb to heights of 300ft or more
    • work at various heights,
    • lift 50 lbs as required
  • Resolve questions and general customer concerns and issues in the utmost manner of professionalism
  • Proactively report problems and customer concerns utilizing the CRM (customer resource management) system.
  • Participate in on site operator familiarization and technician hands on training.
  • Perform quality audits on new products that arrive at the customer’s location
  • Travel expectancy is more than 50%


Minimum Qualifications

  • High School Diploma or GED 
  • Minimum 2 years’ experience  which includes technical training and/or field service experience working with high voltage electrical systems

Preferred Qualifications

  • Advanced skilled mechatronic technician
  • Proficient with PC skills –Excel, Word, Outlook, CRM
  • Strong knowledge of electrical systems as well as mechanical skills
  • Able to follow work instructions as well as assembly of machinery
  • Advanced technical skills in electric and automatic control system, PLC system, motors driven by inverters
  • Willingness to work on construction sites
  • Willingness to travel both domestically and internationally (must posess or  be able to acquire a US passport)     



Location: US-NC Wilmington HR 

Department: [[department]] 

Job ID: 2121 


Terex Overview:

Terex Corporation is a $4.5 billion, publicly traded global manufacturer of lifting and material processing products and services. The company is passionate about producing equipment that improves the lives of people around the world. Terex operations are global, yet each office or factory is a close-knit community. Terex provides team members with a rewarding career and the opportunity to make an impact. The company values diversity and inclusion, safety, integrity, respect, servant leadership, courage and citizenship. It encourages continuous improvement and offers free courses available through Terex University. Women@Terex provides a supportive network for Terex women in their jobs and careers. It’s an exciting time to be part of the expanding manufacturing sector. Terex is a place where you can work and grow. Come talk to us!


Additional Information:

It is the policy of the company to attract and retain the best qualified employees. We are committed to providing employment opportunities to the most qualified internal or external candidate based on work-related factors and without regard to non work-related factors including race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, or veteran status as a special disabled veteran, Vietnam Era Veteran, or other qualifying veteran.


The Company offers competitive salaries, advancement opportunities, and a full range of benefits, including paid vacation, 401(k), medical, dental, and vision.


Terex Corporation is an Equal Opportunity Employer and Affirmative Action Employer M/F/D/V.



Nearest Major Market: Wilmington

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