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Regional Account Manager- Parts Watertown, SD

Watertown, SD, US

Job ID: 5602 

Location: US-SD Watertown HR 

Department:  Customer and Product Support 

 

 

 

Responsibilities and Scope:

 

Establishes and refines distribution for aftermarket parts related to all Terex Utilities products. Ensures continued business growth in assigned region, industry or national account. Targets each marketplace and identifies the best companies to develop the parts business. Coordinates development efforts with other Terex functions such as engineering, and finance.  Resolves and escalates issues related to Terex parts. Educates Terex customers on the Terex aftermarket parts value proposition. Assists in identifying new business opportunities for the parts business.

 

 

Essential Functions (Listed in order of % of time)

 

  • Establishes and refines distribution for Terex aftermarket parts.
  • Ensures continued business growth in assigned region, industry or national account.
  • Targets areas where Terex is not the primary source for parts.
  • Conducts research of local market and business activity.  Identifies potential new customers and products.
  • Coordinates development efforts with other Terex functions such as customer service, marketing, operations, and warranty.  Ensures customers understand Terex parts and warranty processes.
  • Contacts potential, new, and existing customers on a regular basis. Educates customers on products, service, warranties, and technical support. Ensures that customers have access to customer service, field service and other Team Members.
  • Assists customers with business planning and development of Terex parts business.
  • Collects feedback on existing products and service, as well as changes, enhancements, and new products that customers would like.  Conveys information to parts team members for research and consideration.
  • Develops customer profiles including volume, contacts, and procedures related to purchasing and operations, competitors, etc. and forwards information to the company’s centralized database of market information.
  • Provides customers with information on parts usage, trends, and service level.
  • Formally communicates to dealers on all appropriate matters.
  • Presides at trade shows, coordinating business development and educational activities with assigned customers and contacts.
  • Keeps accurate record of customer communications.
  • Maintains a high professional image and appearance with self and Terex vehicles
  • Controls expenses per agreed-upon budget.
  • Performs other duties as assigned that support the overall objective of the position.
     


 
Requires professional-level knowledge of the principles and practices involved in new business development, product marketing, and customer relationships.  Requires advanced human relations skills to prepare and deliver formal presentations to customers.  Requires advanced writing skills to prepare proposals and business correspondence.  Requires an in-depth knowledge of the Terex product line, engineering, manufacturing, service parts, and product support processes. Requires well-developed problem solving skills. Requires basic knowledge of computerized spreadsheet, e-mail and word processing programs. Is proficient in computer usage (Word, Excel, E-Mail, etc.)

 

Working Conditions
 

  • Typically works in an office environment using computers and standard office equipment
  • Requires ability to move materials weighing up to 50 pounds on an intermittent basis
  • Requires the ability to travel up to 75% of normal work hours
     

Basic Qualifications:

 

  • BS Degree in Business, Engineering, or the equivalent specialty enabling performance of the job.
  • 5 years of experience in Commercial or Industrial customer facing role.  Additional experience can substitute for formal education

 

Preferred Qualifications:

  • Ability to carry out the objectives of the position. 
  • Ability to initiate contacts and establish relationships. 
  • Ability to Design, Develop, and Deliver correspondence in writing and in person. 
  • Ability to create and maintain customer relationships at both the corporate and branch levels. 
  • Ability to teach techniques to others.

 

Location: US-SD Watertown HR 

Department: Customer and Product Support 

Job ID: 5602 

 

Terex Overview:

Terex Corporation is a $4.5 billion, publicly traded global manufacturer of lifting and material processing products and services. The company is passionate about producing equipment that improves the lives of people around the world. Terex operations are global, yet each office or factory is a close-knit community. Terex provides team members with a rewarding career and the opportunity to make an impact. The company values diversity and inclusion, safety, integrity, respect, servant leadership, courage and citizenship. It encourages continuous improvement and offers free courses available through Terex University. Women@Terex provides a supportive network for Terex women in their jobs and careers. It’s an exciting time to be part of the expanding manufacturing sector. Terex is a place where you can work and grow. Come talk to us!

 

Additional Information:

It is the policy of the company to attract and retain the best qualified employees. We are committed to providing employment opportunities to the most qualified internal or external candidate based on work-related factors and without regard to non work-related factors including race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, or veteran status as a special disabled veteran, Vietnam Era Veteran, or other qualifying veteran.

 

The Company offers competitive salaries, advancement opportunities, and a full range of benefits, including paid vacation, 401(k), medical, dental, and vision.

 

Terex Corporation is an Equal Opportunity Employer and Affirmative Action Employer M/F/D/V.

 

TRSR1234


Nearest Major Market: Sioux Falls
Nearest Secondary Market: South Dakota