Shop Service Technician

Telford, ABE, GB

Department: Workshop services

Location: Telford

Responsible for (direct reports): N/A

Reports to: Senior Shop Service Technician

Job Purpose:

To ensure that PSR/Terex AWP remain the market leader within the AWP sector
Offer comprehensive technical support primarily for ‘in service’ Terex AWP/Genie and where required non Genie/Terex AWP machines.
Deliver exceptional levels of customer service embracing the Service Excellence philosophy
Collaborate and communicate effectively with Technical Services, Sales and other team members within our business functions
Gain a comprehensive commercial understanding of the PSR/ Terex AWP strategy, route to market and customer base. Through this awareness identify and support commercial opportunities within the Workshop Services team.
Where necessary and required make provision for specific project work supporting the team in ensuring we maintain our position and continuously improve.
The position will require a flexible approach; you will be expected to spend time away from your home base when necessary. The position will also contain a small element of European travel (possibly at short notice).

Main Tasks / Responsibilities:

Thorough examination and certification - perform mandatory inspections on all AWP machinery to a LOLER standard
Provide accurate and timely updates of workshop KPI as defined by the workshop manager.
Servicing and Repairing of machines in the workshop and out on sites as the role dictates to ensure conformance with manufacturers specifications and company policy
Carry out assessments/inspection and report findings (including BOM, estimated Labour and plan of action) on AWP machinery.
Interact with fellow team members to ensure accurate and timely sharing of information both technical and commercial
Liaison, coaching and interaction with customers and suppliers; as a PSR/Terex representative always providing a high standard of Customer Care and being polite at all times
Checking and calibrating instruments to make sure they accurate
Notify appropriate team member of any defective or unsafe equipment
Inspecting and testing wiring and circuitry and replacing faulty parts
Cleaning parts and equipment using chemical solutions
Applying finishes and surface coatings to products, using chemicals or by spray painting
Carrying out basic quality checks and support the quality programme though closed loop reporting.
Accurate and timely completion of all relevant reports and documentation in support of standard operating procedures
Work flexibly to perform any other tasks required by the PSR/Terex AWP EMEAR that are within the employees skills and abilities pursuant to the position
Ensuring compliance with PSR/Terex AWP processes and procedures and remain compliant with all local laws and requirements

Skills:

Time Served Mechanical and Electrical background.
Capital Equipment/Plant Equipment experience.
Previous Experience of working with AWP.
Previous experience of and an understanding of the rental channel.
Excellent communication skills, both written and verbal.
Ability and willingness to undergo in-house / external training on all products, processes and operating systems.
Proficient in Microsoft Office applications (Word, Excel, PowerPoint, Outlook and Internet Explorer).

Education / qualifications:

Valid IPAF Operators licence (minimum 3a / 3b).
Valid CAP Certification (IPAF Competent Assessed Person).
Qualified to NVQ, B.T.E.C. or HND in Engineering Discipline (or equivalent).
Full UK Driving Licence.
Valid forklift licence (preferred).

Preferred Previous Experience:

Minimum of three years experience gained working on AWP’s in the Powered access industry.
Have experience working in Plant, diesel engines, auto electrics, hydraulics, diagnostic fault finding with lifting equipment and servicing HGV’s.

The Person:

Self motivated and a desire for career progression with the UK’s market leader
High level of safety awareness to self and others.
Comfortable working on your own whilst ensuring you remain an integral part of the team.
The ability to prioritise tasks and work under pressure
A clear communicator with a good understanding of customer service, quality and safety procedures
Be confident and precise when delivering technical, sales and administrative information to customers.