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Field Service Engineer

Telford, ABE, GB

Terex/ Genie are delight to announce that we are now recruiting for an experienced Field Service Engineer to join our UK service team. This is a field based role that will cover the South East region.

Job Purpose:     

  • To ensure that Terex AWP with the Genie brand remain the market leader within the AWP sector
  • Offer comprehensive technical support for both Terex AWP/Genie and OEM products.
  • Deliver exceptional levels of customer service embracing the Service Excellence Philosophy
  • Collaborate and communicate effectively with fellow Technical Services, Sales and team members within other business functions
  • Gain a comprehensive commercial understanding of the Terex AWP strategy and route to market and customer base. Through this awareness identify and support commercial opportunities within the Technical Services team.
  • Where necessary and required make provision for specific project work supporting the team in ensuring we maintain our position and continuously improve.
  • The position will require the job holder to be home based covering the UK and Ireland, you are required to have a flexible approach and will be expected to spend time away from your home base when necessary. The position will also contain an element of European travel (possibly at short notice).



Main Tasks / Responsibilities:

  • Thorough Examination and certification - Perform mandatory inspections on all AWP machinery to a LOLER standard
  • Service and Repairing of machines at customer site/ premises as required to ensure conformance with manufacturers specifications and company policy
  • Carry out assessments/inspection and report findings (including BOM, estimated Labour and plan of action) on AWP machinery
  • Interact with fellow team members to ensure accurate and timely sharing of information both technical and commercial
  • Liaison and interaction with customers and suppliers; as a Terex representative always providing a high standard of Customer Care and being polite at all time
  • Checking and calibrating instruments to make sure they accurate
  • Notify appropriate team member of any defective or unsafe equipment
  • Inspecting and testing wiring and circuitry and replacing faulty parts
  • Cleaning parts and equipment using chemical solutions
  • Applying finishes and surface coatings to products, using chemicals or by spray painting
  • Carrying out basic quality checks and support the quality programme though closed loop reporting.
  • Accurate and timely completion of all relevant reports and documentation in support of standard operating procedures
  • Work flexibly to perform any other tasks required by Terex AWP EMEAR that are within the employees skills and abilities pursuant to the position
  • Ensuring compliance with Terex AWP processes and procedures and remain compliant with all local laws and requirements
  • From time to time undertake other workshop duties



  • Time Served Mechanical and  Electrical background
  • Capital Equipment/Plant Equipment experience
  • Previous Experience of working with AWP
  • Previous experience of and an understanding of the rental channel
  • Excellent communication skills, both written and verbal
  • Ability and willingness to undergo in-house / external training on all products, processes and operating systems
  • Proficient in Microsoft Office applications (Word, Excel, PowerPoint, Outlook and Internet Explorer)


Education / qualifications:

  • Valid IPAF Operators licence (minimum 3a / 3b)
  • Valid CAP Certification (IPAF Competent Assessed Person)
  • Qualified to NVQ, B.T.E.C. or HND in Engineering Discipline  (or equivalent)
  • Full UK Driving Licence
  • Valid forklift licence (preferred)


Preferred Previous Experience:

  • Minimum of three years’ experience gained working on AWP’s in the Powered access industry
  • Have experience working in Plant, diesel engines, auto electrics, hydraulics, diagnostic fault finding with lifting equipment and servicing HGV’s

This above description is non-exhaustive and there may be additional duties in accordance with the role.

We reserve the right to enhance our selection criteria at the short listing stage, if required. 


The successful candidate will be offered an attractive salary plus a whole range of benefits that you would expect from a global, market leading organisation. In addition to this you will get exposure to a diverse global Finance team that can offer excellent long term career and development opportunities.


Terex Corporation is a $4.5 billion, publicly traded global manufacturer of lifting and material processing products and services.  The company is passionate about producing equipment that improves the lives of people around the world.  Terex operations are global, yet each office or factory is a close-knit community.  Terex provides team members with a rewarding career and the opportunity to make an impact.  The company values diversity and inclusion, safety, integrity, respect, servant leadership, courage and citizenship.  It encourages continuous improvement and offers free courses available through Terex University.  Women@Terex provides a supportive network for Terex women in their jobs and careers.  It’s an exciting time to be part of the expanding manufacturing sector.  Terex is a place where you can work and grow.  Come talk to us!