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IT Business Analyst - Parts & Services (Hybrid)

Southaven, MS, US

About the position

Title:                                    IT Business Analyst - Parts & Services

Job Type:                            Full Time

Reports to:                         Director, Business Solutions, Information Technology

Department:                      Corporate IT


Position Overview

The Business Analyst will serve as a liaison between the Global Parts and Services function and the IT organization in order to provide technical solutions to meet user needs. The ideal candidate will analyze business partner’s operations to understand their strengths and weaknesses to determine opportunities to automate processes and functions; assist in the business process redesign and documentation as needed for new technology; translate high level business requirements into functional specifications for the IT organization and manage changes to such specifications; and advise the IT teams on the direction of the business.



  • Partner with the Parts and Services Business and IT teams to elicit, analyze, translate, and document business and technical requirements
  • Develop an understanding of how solutions will impact present and future business needs
  • Work with end users to determine needs (data, screens, processes, reports) and develop scope
  • Draft detailed specifications that reflects the user’s needs
  • Analyze, document and test program development, logic, process flows and specifications and make recommendations where improvements can be made
  • Support the implementation of systems to create an experience that positions Terex as the first choice among peers for parts and services
  • Partner with business users to document test cases and conduct user acceptance testing
  • Document user manuals to describe application installation and operating procedures
  • Coordinate the project resources to ensure that projects are delivered on time and within budget


Required Qualifications

  • Minimum three years’ experience, preferably in a Business Analyst role.
  • Analytical and project management skills, including a thorough understanding of how to interpret business needs and translate them into application and operational requirements
  • Previous experience with ERP (functions like order management, warehouse management, fulfillment and
    transportation) and CRM applications from an implementation / support perspective is desirable
  • Good Understanding of SQL


Preferred Qualifications

  • Solid background in business enablement through technology
  • Demonstrated ability to communicate with all levels within IT and business teams
  • Strong analytical and problem-solving skills
  • Excellent communication and cross-functional relationship building skills
  • Organized and flexible to changing business priorities
  • Action and results oriented
  • Excellent presentation and listening skills
  • Ability to work well with people from many different cultures and disciplines with varying degrees of technical experience over geographically dispersed locations
  • Willingness to take ownership of issues and ensure all interested parties are kept informed of progress in order to deliver solutions
  • Highest level of integrity, honesty and trust



  • Terex Corporation, Southaven, MS
  • Flexible work arrangements available (preference of 2 days in-office, if able)


Travel Requirements

  • Willing and able to travel as needed, 10% or less


The successful candidate must also be a team player and be able to demonstrate strong customer focus with the energy, drive and commitment to successfully work through any and all issues and objectives related to this role and that of the overall team.


This above description is non-exhaustive and there may be additional duties in accordance with the role.


Location: US-MS Southaven HR 

Department: Information Technology 

Job ID: 31981 


Terex Overview:

Terex Corporation is a $3.1 billion publicly traded global manufacturer of lifting and material processing products and services. We are passionate about producing equipment that helps improve the lives of people around the world, and providing our team members with a rewarding career and the opportunity to make an impact. While our operations are global, each office or factory is a close-knit community. We value diversity, equity and inclusion, safety, integrity, respect, servant leadership, courage, citizenship, and continuous improvement. It’s an exciting time to be part of the expanding manufacturing sector – come join us!


Additional Information:

It is the policy of the company to attract and retain the best qualified employees. We are committed to providing employment opportunities to the most qualified internal or external candidate based on work-related factors and without regard to non work-related factors including race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, or veteran status as a special disabled veteran, Vietnam Era Veteran, or other qualifying veteran.


The Company offers competitive salaries, advancement opportunities, and a full range of benefits, including paid vacation, 401(k), medical, dental, and vision.


Terex Corporation is an Equal Opportunity Employer and Affirmative Action Employer M/F/D/V.

Nearest Major Market: Memphis