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Global Commercial Office Coordinator

Schaffhausen, SH, CH

Location: Schaffhausen, Switzerland 

Department:  Global Commercial Office, Sales Administration, Materials Processing Segment



Position Summary:

The Global Commercial Office Coordinator is responsible for processing sales orders for MP including reviewing sales terms, managing intercompany orders, and liaising with our factories and distributors. Our core focus is to make the process as easy as possible for the customer, whilst still meeting all compliance requirements.



  • Manage incoming customer orders for specified regions to ensure we book and confirm the order back to the customer in the quickest possible time and in full compliance with our policies and quality standards
  • Liaise with the sales team to have all required information on customer orders
  • Communicate with our dealers or customers on matters relating to the order and/or payments
  • Work with the GBS (finance) team to have customer and supplier accounts created in the system
  • Understand SOX / internal controls requirements and check our orders and processes meet these (review discounts, trade terms and payment terms for orders and obtain approvals if required)
  • Check validity of order configurations, with the factory teams input
  • Prepare and review sales / rental contracts, with Legal team input as needed
  • Understand all Terex Ethics and Compliance requirements and ensure orders comply (export controls, doing business with 3rd parties etc.)
  • Enter and book sales orders in TMS
  • Coordinate shipment releases and other processes at delivery time (exposure review, approval collection, liaise with GBS for credit hold release in TMS)
  • Raise invoices, ensuring revenue recognized at the most appropriate time
  • Manage the paperwork for trade-in used cranes
  • Manage the paperwork for commissions payment
  • Manage financed orders  (all types)
  • Letters of credit management (with the factory teams support)
  • ME/QE/YE activities (month end reports, Inventory, accruals, Q schedules etc)
  • Liaise with Treasury for currency hedging and monitor hedges
  • Support the sales team with the preparation of quotes, pricing calculations or other tools if needed
  • Support the sales team for Due Diligence on 3rd parties
  • Act as an advisor to other teams / support on matters such as the most appropriate incoterms for an order, tender handling, VAT issues (with Tax team support) etc.
  • Contribute to the continuous improvement processes of the team
  • Participate in all team events including training, safety reviews and meetings
  • Other duties as requested


Position qualifications:

Education / Training:

  • Business/Federal diploma degree in administration or equivalent


Experience & Skills:

  • 3 to 5  years of experience working in an office environment, preferably supporting sales teams
  • Strong interpersonal and communications skills, with a good customer focus
  • Ability to work independently, with minimum supervision
  • Good time management skills
  • Excellent verbal and written English language skills
  • Intermediate skills in using Microsoft Office Suite
  • Experience in a complex order processing environment, or a logistics or supply chain environment would be a benefit
  • Knowledge of import/export documents and/or letters of credit/bank guarantees an advantage
  • Previous use of Oracle ideal but not necessary
  • Action Orientated - Enjoys working hard; is action oriented and full of energy for the things he/she sees as challenging; not fearful of acting with a minimum of planning; seizes more opportunities than others
  • Customer Focus - Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect 
  • Integrity and Trust - is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn't misrepresent him/herself for personal gain
  • Functional/ Technical Skills - Has the functional and technical knowledge and skills to do the job at a high level of accomplishment

Are you interested to join our team? We are looking forward to receiving your application.