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Product Support Tech I

Redmond, WA, US

About the Job

- This position provides a variety of technical operating and service advice to customers using diesel, gas, electric, and hand operated personnel and material lifting equipment manufactured by the company.

 

- Receives calls from customers on equipment operating troubles. Interviews customers to understand the operating symptoms, and then advises the customer of the course of action by explaining the possible solution and the steps that must be taken to restore equipment to safe and efficient operation.

 

 - Receives inquiries from customers to obtain warranty, and operating information on Genie products. Supplies information to the customer verbally, in writing, or by sending materials that respond to the request

 

- Identifies parts and supplies that the customer must have to restore equipment to a safe operational level.

 

- Communicates information on equipment problems or potential enhancements to other teams within the company. - Occasionally prepares and delivers formal training to customers in the safe operation, maintenance, and care of equipment to assure desired operating level and warranty compliance. May travel to customer locations on an occasional basis, overseeing and repairing operational problems with Genie products

 

- Occasionally investigates accidents and equipment failures to determine the possible cause and to create an estimate for repair.

 

- Performs other duties as assigned that support the overall objective of the position.

 

About You

Basic Qualifications

  • High school diploma or equivalent
  • Must have 2+ years of experience using technical documentation and electrical and hydraulic schematics in a manufacturing role
  • Located in Redmond, WA or Moses Lake, WA or willing to relocate

 

Preferred Qualifications

  • Some college or industry experience preferred
  • Knowledge of engines is highly preferred
  • Hands-on knowledge of Genie product line is desirable
  • Knowledge of construction equipment is a definite
  • Experience in customer service or technical support
  • Excellent problem solving skills
  • Great attitude and high energy
  • Excellent learning and training skills
  • Can work independently or in a team environment
  • Detail oriented with strong problem solving skills
  • The ability to manage multiple tasks despite frequent interruptions
  • Strong orientation towards quality, safety, and continuous improvement
  • Must have strong interpersonal and communication skills

 

Location: US-WA Redmond-B33 (HUB) HR 

Department: Customer and Product Support 

Job ID: 15501 

 

Terex Overview:

Terex Corporation is a $4.5 billion, publicly traded global manufacturer of lifting and material processing products and services. The company is passionate about producing equipment that improves the lives of people around the world. Terex operations are global, yet each office or factory is a close-knit community. Terex provides team members with a rewarding career and the opportunity to make an impact. The company values diversity and inclusion, safety, integrity, respect, servant leadership, courage and citizenship. It encourages continuous improvement and offers free courses available through Terex University. Women@Terex provides a supportive network for Terex women in their jobs and careers. It’s an exciting time to be part of the expanding manufacturing sector. Terex is a place where you can work and grow. Come talk to us!

 

Additional Information:

It is the policy of the company to attract and retain the best qualified employees. We are committed to providing employment opportunities to the most qualified internal or external candidate based on work-related factors and without regard to non work-related factors including race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, or veteran status as a special disabled veteran, Vietnam Era Veteran, or other qualifying veteran.

 

The Company offers competitive salaries, advancement opportunities, and a full range of benefits, including paid vacation, 401(k), medical, dental, and vision.

 

Terex Corporation is an Equal Opportunity Employer and Affirmative Action Employer M/F/D/V.


Nearest Major Market: Seattle
Nearest Secondary Market: Bellevue