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Director, AWP Parts North America

Redmond, WA, US

About the Position:

Title:                  Director, AWP Parts NA

Reports to:       Sr. Director AWP Global Parts                         

Location:          US-WA Redmond



Position Overview:


The Director, AWP Parts NA is leading the Parts business - including related business teams - for the North America region. The primary focus of this role is to build an industry-leading commercial program and customer experience, and to achieve highest levels of customer satisfaction. The primary focus of this role is to lead the definition and implementation of a clear Parts strategy - delivering industry-leading support to customers, and generating Parts revenue and profit growth, supporting the overall Parts & Services strategy, as well as contributing to the AWP segment profitability targets.


This position requires close collaboration with various teams within the Aerial Work Platforms segment, as well as our Materials Processing segment, in order to identify and leverage synergies, maximizing the shared business opportunities to the benefit of both the customer and Terex.  The functional areas of responsibility include Health & Safety for Parts, Parts Sales, Senior Executive Key Account Management, General Account Management, Commercial Programs, Customer Experience & Satisfaction, Customer Relationships, Program Agreement Placement, Data Analytics, Regional Parts Marketing, Competitor Benchmarking, and deployment of Digital Tools.




Revenue and Growth

  • Define and implement a top line growth strategy for Regional Accounts for the North America Parts business, as measured by year-over-year growth
  • Deliver net sales and operating profit in line with the Annual Operating Plan, as well as the 5-year Financial Plan
  • Lead the regional sales team and develop regional commercial strategies to profitably grow the Parts business
  • Actively manage parts sales across the North America region, representing $140m+ USD in parts sales and $40m+ USD in operating profit
  • Manage account relationships at the c-suite level to ensure the highest level of customer satisfaction


Superior Customer Service Responsibility

  • Guide functional teams and the day-to-day business to deliver service excellence and a superior, industry-leading customer experience based on a detailed and comprehensive KPI system, measuring performance from the perspective of the customer


Strategy & Business Development

  • Lead the definition and implementation of a clear Parts strategy - delivering industry-leading support to customers and generating Parts revenue and profit growth, supporting the overall Parts & Services strategy, as well as contributing to the AWP segment profitability targets


Functional Responsibility for Technical Services Business

  • Across the NA AWP Parts business responsibility for …
    • Health & Safety of Parts Sales
    • Parts Sales
    • Key Account Management
    • Regional Team Management
    • Customer Satisfaction
    • Parts Marketing
    • Promotional Schemes
    • Commercial Processes
    • Customer Service in terms of Parts Experience
    • CRM and SFDC
  • Drive process discipline and efficiency across these functional areas and manage the operational, daily business in these functions through common processes, systems/tools and KPIs in close alignment with the Global Functional Parts & Services organization


Performance Management

  • Manage the performance management process of the different functional and regional teams
  • Directly manage the performance of Regional Accounts


Collaboration within the Organization

  • Closely collaborate with the other business functions (such as Engineering, Sales & Marketing, Operations, etc.) in the AWP organization and business and specifically with the AWP NA Machine Sales Team
  • AWP Parts & Services: closely collaborate with the AWP Technical Service/ Customer & Product Support and Parts teams to identify and leverage synergies
  • Global Parts & Services organization: Closely collaborate with Global Parts & Services Organization/ Leads to implement common processes, systems/tools and KPIs


Qualifications & Key Skills:

  • Bachelor’s degree in Engineering or Business Administration or a related field; MBA degree preferred
  • Ideally 10+ years industry experience in the Parts and or Service business – preferably with an industry-leading organization
  • Minimum 5+ years of sales management responsibilities
  • A successful track-record in the establishment of a new organization/ department/ team structure and change management
  • A successful track record of growing accounts with commercial structures and strong relationships
  • Ability to interact successfully across different cultures and on different business maturity levels



  • Must be willing and able to travel (approximately 60%)


Location: US-WA Redmond-B33 (HUB) HR 

Department: Customer and Product Support 

Job ID: 8507 


Terex Overview:

Terex Corporation is a $4.5 billion, publicly traded global manufacturer of lifting and material processing products and services. The company is passionate about producing equipment that improves the lives of people around the world. Terex operations are global, yet each office or factory is a close-knit community. Terex provides team members with a rewarding career and the opportunity to make an impact. The company values diversity and inclusion, safety, integrity, respect, servant leadership, courage and citizenship. It encourages continuous improvement and offers free courses available through Terex University. Women@Terex provides a supportive network for Terex women in their jobs and careers. It’s an exciting time to be part of the expanding manufacturing sector. Terex is a place where you can work and grow. Come talk to us!


Additional Information:

It is the policy of the company to attract and retain the best qualified employees. We are committed to providing employment opportunities to the most qualified internal or external candidate based on work-related factors and without regard to non work-related factors including race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, or veteran status as a special disabled veteran, Vietnam Era Veteran, or other qualifying veteran.


The Company offers competitive salaries, advancement opportunities, and a full range of benefits, including paid vacation, 401(k), medical, dental, and vision.


Terex Corporation is an Equal Opportunity Employer and Affirmative Action Employer M/F/D/V.

Nearest Major Market: Seattle
Nearest Secondary Market: Bellevue