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Customer Service Representative I/II 1 1

Redmond, WA, US

This position is responsible for the day-to-day execution of all areas of customer service and sales support, including all center participation, quoting/order entry, issue resolution for replacement and aftermarket parts. The Customer Service Rep is expected to demonstrate the knowledge of products and the ability to manage calls and emails from our customers and the Outside Sales Team.

 

Responsibilities:

Duties include, but are not limited to:

  • Collect customer contact information/inquiry and enter into CRM (customer relationship management database)
  • Ensure that all order entry, credits, returns, and other sales transactions are completed under   established compliancy guidelines, resulting in auditable documentation
  • Provides feedback and technical assistance to various customer inquiries and issues such as order changes, cancellations, status, estimated shipping date and tracking information.
  • Coordination with intercompany departments to resolve customer inquiries (Logistics, Finance)
  • Respond to sales inquiries and requests for quotation in an accurate and timely manner.
  • Identify, address and escalate issues
  • Performs other duties as assigned that support the overall objective of the position

 

Basic Qualifications

- Associate’s Degree

- 2-5 years of customer service experience

 

Preferred Qualifications

- Bachelor’s Degree

- 2 years of sales experience

- Oracle ERP & Salesforce CRM experience
- Excellent verbal and written communication skills, bi-lingual is a plus (French)

- Ability to relate to a wide variety of people in a professional and diplomatic manner

- Ability to handle stressful situations in positive, tactful manner.

- Great attitude, self-motivated, professional demeanor.

- Must be able to work independently and in a team environment.

- Detail oriented with great organizational skills

- Strong problem solving skills

- Strong orientation toward safety, quality, and engagement in process change/improvement.

- Ability to manage multiple tasks in a fast pace environment

- Ability to learn new products and software

- Strong knowledge of Genie products and the lifting industry is a plus.

 

Location: US-WA Redmond-B33 (HUB) HR 

Department: Customer and Product Support 

Job ID: 2302 

 

Terex Overview:

Terex Corporation is a $4.5 billion, publicly traded global manufacturer of lifting and material processing products and services. The company is passionate about producing equipment that improves the lives of people around the world. Terex operations are global, yet each office or factory is a close-knit community. Terex provides team members with a rewarding career and the opportunity to make an impact. The company values diversity and inclusion, safety, integrity, respect, servant leadership, courage and citizenship. It encourages continuous improvement and offers free courses available through Terex University. Women@Terex provides a supportive network for Terex women in their jobs and careers. It’s an exciting time to be part of the expanding manufacturing sector. Terex is a place where you can work and grow. Come talk to us!

 

Additional Information:

It is the policy of the company to attract and retain the best qualified employees. We are committed to providing employment opportunities to the most qualified internal or external candidate based on work-related factors and without regard to non work-related factors including race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, or veteran status as a special disabled veteran, Vietnam Era Veteran, or other qualifying veteran.

 

The Company offers competitive salaries, advancement opportunities, and a full range of benefits, including paid vacation, 401(k), medical, dental, and vision.

 

Terex Corporation is an Equal Opportunity Employer and Affirmative Action Employer M/F/D/V.

 

TRSR1234


Nearest Major Market: Seattle
Nearest Secondary Market: Bellevue

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