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Customer Service Rep II

Redmond, WA, US

Job ID: 5169 

Location: US-WA Redmond-B33 (HUB) HR 

Department:  Customer and Product Support 



This position is responsible for sales support, communications with Terex AWP customers, Outside Sales Representatives, Suppliers and Partner Yards, inventory management, reporting and continuous improvement. This person should have a great attitude, be self-motivated, analytical thinker, detail oriented and have a professional demeanor.


  • Identifying proper equipment  
  • Quoting equipment pricing and availability
  • Quoting and facilitating the movement of freight as required
  • Order entry and invoice processing
  • Resolve order issues
  • Work with national accounts, trade suppliers, partner yards and Auction providers to coordinate movement and transactions to ensure accuracy of inventory.
  • Provide weekly/monthly performance metrics
  • Develop area tools and processes to improve performance.
  • Lead and support area Lean initiatives.



Basic Qualifications:

  • High School Diploma/GED
  • 1-3 years Proficiency with current MS Windows and MS Office, Google G-suite with advanced level proficiency in Excel & V-LookUps experience


Preferred Qualifications:

  • Excellent verbal and written communication skills.
  • VBA a plus.
  • Understanding of Sales Force and Oracle ERP is preferred. Must be detail oriented with great organizational skills
  • Strong problem solving skills.
  • Must have a strong orientation toward safety, quality, and process improvement.
  • Strong knowledge of Terex AWP products, our competitors and the lifting industry overall is preferred.
  • Ability to relate to a wide variety of people in a professional and diplomatic manner.
  • Ability to handle stressful situations in a positive, tactful manner. Must be able to work independently and in a team environment.
  • Ability to manage multiple tasks in a fast paced environment with frequent interruptions.
  • Experience leading improvement activities or strong understanding of Lean principles and practices. 
  • Ability to quickly learn on the fly.







Location: US-WA Redmond-B33 (HUB) HR 

Department: Customer and Product Support 

Job ID: 5169 


Terex Overview:

Terex Corporation is a $4.5 billion, publicly traded global manufacturer of lifting and material processing products and services. The company is passionate about producing equipment that improves the lives of people around the world. Terex operations are global, yet each office or factory is a close-knit community. Terex provides team members with a rewarding career and the opportunity to make an impact. The company values diversity and inclusion, safety, integrity, respect, servant leadership, courage and citizenship. It encourages continuous improvement and offers free courses available through Terex University. Women@Terex provides a supportive network for Terex women in their jobs and careers. It’s an exciting time to be part of the expanding manufacturing sector. Terex is a place where you can work and grow. Come talk to us!


Additional Information:

It is the policy of the company to attract and retain the best qualified employees. We are committed to providing employment opportunities to the most qualified internal or external candidate based on work-related factors and without regard to non work-related factors including race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, or veteran status as a special disabled veteran, Vietnam Era Veteran, or other qualifying veteran.


The Company offers competitive salaries, advancement opportunities, and a full range of benefits, including paid vacation, 401(k), medical, dental, and vision.


Terex Corporation is an Equal Opportunity Employer and Affirmative Action Employer M/F/D/V



Nearest Major Market: Seattle
Nearest Secondary Market: Bellevue