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Call Center Technical Support Specialist

Redmond, WA, US

Job ID: 5353 

Location: US-WA Redmond-B33 (HUB) HR 

Department:  Customer and Product Support 

 

 

Are you a mechanic that would like to move to an office position?  This position would be a great transition for you!!

 

Genie Industries/Terex Aerial Work Platforms (AWP), a business segment of the Terex Corporation, is headquartered in Redmond, WA with branch offices worldwide; we manufacture material lifts, aerial work platforms, trailer-mounted booms and light towers, telehandlers, scissor lifts and self-propelled telescopic and articulating booms.  We are a company with a strong safety first mentality, team based culture, respect for the individual and high integrity.  This position is located in Redmond, WA.

Genie sets the standard by which other lifts are judged. Simply put, we build a better lift. Our innovative designs and reliable products have made Genie a world leader in the production of material lifts, portable aerial work platforms, scissor lifts, and self-propelled telescopic and articulated booms. The right time is now to come join us as we grow and expand to meet our customers' needs.

 

Job Responsibilities:

  • Receives calls from customers on equipment operating troubles. Interviews customers to understand the operating symptoms, then advises the customer of the course of action by explaining the possible solution and the steps that must be taken to restore equipment to safe and efficient operation.
  • Receives inquiries from customers to obtain warranty, and operating information on Genie products. Supplies information to the customer verbally, in writing, or by sending materials that respond to the request.
  • Identifies parts and supplies that the customer must have to restore equipment to a safe operational level.
  • Communicates information on equipment problems or potential enhancements to other teams within the company. - Occasionally prepares and delivers formal training to customers in the safe operation, maintenance, and care of equipment to assure desired operating level and warranty compliance. May travel to customer locations on an occasional basis, overseeing and repairing operational problems with Genie products.
  • Occasionally investigates accidents and equipment failures to determine the possible cause and to create an estimate for repair.
  • Performs other duties as assigned that support the overall objective of the position.

 

 

Basic Qualifications:

  • High School diploma or GED

 

Preferred Qualifications: 

  • Call Center experience
  • Knowledge of engines 
  • Hands-on knowledge of Genie product line 
  • Knowledge of construction and/or automotive equipment 
  • Experience in customer service or technical support
  • Excellent problem-solving skills
  • Great attitude and high energy
  • Excellent learning and training skills
  • Can work independently or in a team environment
  • Detail oriented with strong problem-solving skills
  • The ability to manage multiple tasks despite frequent interruptions
  • Strong orientation towards quality, safety, and continuous improvement

 

Location: US-WA Redmond-B33 (HUB) HR 

Department: Customer and Product Support 

Job ID: 5353 

 

Terex Overview:

Terex Corporation is a $4.5 billion, publicly traded global manufacturer of lifting and material processing products and services. The company is passionate about producing equipment that improves the lives of people around the world. Terex operations are global, yet each office or factory is a close-knit community. Terex provides team members with a rewarding career and the opportunity to make an impact. The company values diversity and inclusion, safety, integrity, respect, servant leadership, courage and citizenship. It encourages continuous improvement and offers free courses available through Terex University. Women@Terex provides a supportive network for Terex women in their jobs and careers. It’s an exciting time to be part of the expanding manufacturing sector. Terex is a place where you can work and grow. Come talk to us!

 

Additional Information:

It is the policy of the company to attract and retain the best qualified employees. We are committed to providing employment opportunities to the most qualified internal or external candidate based on work-related factors and without regard to non work-related factors including race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, or veteran status as a special disabled veteran, Vietnam Era Veteran, or other qualifying veteran.

 

The Company offers competitive salaries, advancement opportunities, and a full range of benefits, including paid vacation, 401(k), medical, dental, and vision.

 

Terex Corporation is an Equal Opportunity Employer and Affirmative Action Employer M/F/D/V.

 

TRSR1234


Nearest Major Market: Seattle
Nearest Secondary Market: Bellevue