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Worldwide Customer Support Electrician

Omagh, NIR, GB

Reporting to the Field Service Manager you will be responsible for providing a first class service to our dealers and customers worldwide by carrying out commissioning, training, servicing and fault-finding on our equipment with particular dedication to software/electrical fault-finding & training on mobile AC 3-phase & DC systems. The role will also entail working on our customer support helpdesk troubleshooting faults via the phone and internet as needed.


Main Duties & Responsibilities:


  • Working as part of a service team providing dedicated support to our dealers & customers
  • Carrying out maintenance/faultfinding on our mobile crushing & screening equipment
  • Perform Commissioning/Training to Worldwide dealer/customer base
  • Trouble shooting software problems & electrical faults with feedback for continuous product improvement.
  • Reading of electrical drawings
  • Provide detailed technical site reports
  • Carry out risk assessments/method statements to ensure work is carried out in a safe & effective manner.


Experience & Qualifications:



  • A Third Level Electrical Engineering Qualification or Vocational Time Served Electrical Qualification including City & Guilds 2382-12 17th edition
  • Proven experience with 3-phase & 12-24VDC electrical control systems including the use of AC inverters.
  • Ability to read, understand electrical schematics & engineering drawings
  • Operation and maintenance of electromechanical systems
  • Experience of electric system installation & wiring of plant equipment
  • A full clean driving licence & passport



  • Knowledge & operation of mobile crushers & screeners
  • Good general mechanical maintenance
  • Diesel engine & hydraulic system knowledge
  • Knowledge/Use of PLC systems

Knowledge, Skills & Abilities


  • Ability to work within a team
  • Ability to work in an environment with constantly changing priorities
  • Excellent verbal & written skills
  • Basic IT skills
  • Highest level of integrity, honesty & trust
  • Driven for results
  • Excellent listening skills
  • Strong communication skills
  • A “Can do” attitude & ability to interact with a multi-functional team
  • Ability to work with others to meet deadlines
  • Able to assess workload & commit to realistic timelines
  • Ability to travel worldwide often at short notice



This above description is non-exhaustive & there may be additional duties in accordance with the role.


If you are interested in working for a multinational, travelling the world and having a rewarding career then apply today!


All applicants must demonstrate through their application form how they meet the criteria for the position applied for.  We reserve the right to enhance our selection criteria at the short listing stage, if required.


The closing date for completed applications is Monday 25th February 2019 @9am.

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