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Customer Service Representative, Parts

OUD GASTEL, NB, NL

Job ID: 33961 

Location: NL-Roosendaal Boekerman HR 

Department:  Customer and Product Support 

 

 

To provide support to the Worldwide Terex, Fuchs dealer network with regard to their orders and essential business requirements.

This role above all requires Tenacity, Diligence, resolve, determination and perseverance.

A great work ethic and a willingness to grow are essential, ability to follow processes without taking shortcuts with key skills in providing service. 

 

Main Duties & Responsibilities

  • Provide a world class level of Customer Service
  • Provide Customer Solutions
  • Manage Dealer orders
  • Address pricing and availability enquiries
  • Liaising with internal departments and external supply
  • Responsible for communicating efficiently and professionally with the dealer network on the main as a virtual assistant.
  • Partake in customer service calls and identify areas for improvement
  • Work as part of a team

 

Experience and Qualifications

  • 'MBO/HBO' educational level or comparible
  • Have experience of working within a busy office environment
  • Ability to meet deadlines
  • Excellent organizational skills and be able to prioritise your workload using your own initiative
  • Excellent verbal and written English communication skills
  • Must have the ability to be a good listener
  • Excellent telephone manner
  • Experience of the crushing and screening industry would be desirable though not essential

 

Knowledge, Skills and Abilities:

  • Self-motivated and ambitious
  • Ability to work within a team
  • Ability to work in an environment that is fluid with constantly changing priorities
  • Time Management
  • Customer focus
  • Action and goal Orientation
  • Clear communication skills
  • Patience and attentiveness
  • Highest level of integrity, honesty and trust
  • Problem solving
  • Excellent listening skills

 

This above description is non-exhaustive and there may be additional duties in accordance with the role

 

 

Location: NL-Roosendaal Boekerman HR 

Department: Customer and Product Support 

Job ID: 33961 

 

Terex Overview:

Terex Corporation is a $3.1 billion publicly traded global manufacturer of lifting and material processing products and services. We are passionate about producing equipment that helps improve the lives of people around the world, and providing our team members with a rewarding career and the opportunity to make an impact. While our operations are global, each office or factory is a close-knit community. We value diversity, equity and inclusion, safety, integrity, respect, servant leadership, courage, citizenship, and continuous improvement. It’s an exciting time to be part of the expanding manufacturing sector – come join us!

 

Additional Information:

It is the policy of the company to attract and retain the best qualified employees. We are committed to providing employment opportunities to the most qualified internal or external candidate based on work-related factors and without regard to non work-related factors including race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, or veteran status as a special disabled veteran, Vietnam Era Veteran, or other qualifying veteran.

 

The Company offers competitive salaries, advancement opportunities, and a full range of benefits.

 

Terex Corporation is an Equal Opportunity Employer and Affirmative Action Employer M/F/D/V.