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Genie Lift Hydraulic/Electrical Phone Support Tech I/II

Moses Lake, WA, US

About the Job

- This position provides a variety of over-the-phone technical operating and service advice to customers using diesel, gas, electric, and hand operated personnel and material lifting equipment manufactured by the company.

- Receives calls from customers on equipment operating troubles. Interviews customers to understand the operating symptoms, and then advises the customer of the course of action by explaining the possible solution and the steps that must be taken to restore equipment to safe and efficient operation.

 - Receives inquiries from customers to obtain warranty, and operating information on Genie products. Supplies information to the customer verbally, in writing, or by sending materials that respond to the request

- Identifies parts and supplies that the customer must have to restore equipment to a safe operational level.

- Communicates information on equipment problems or potential enhancements to other teams within the company. - Occasionally prepares and delivers formal training to customers in the safe operation, maintenance, and care of equipment to assure desired operating level and warranty compliance. May travel to customer locations on an occasional basis, overseeing and repairing operational problems with Genie products

- Occasionally investigates accidents and equipment failures to determine the possible cause and to create an estimate for repair.

- Performs other duties as assigned that support the overall objective of the position.


About You

Basic Qualifications

  • High school diploma or equivalent
  • Must have strong interpersonal and communication skills


Preferred Qualifications

  • Located in Redmond, WA or Moses Lake, WA 
  • 2+ years of technical experience in electrical and/or hydraulic schematics 
  • Some college or industry experience preferred
  • Knowledge of engines is highly preferred
  • Hands-on knowledge of Genie product line 
  • Knowledge of construction equipment 
  • Experience in customer service or technical support
  • Excellent problem solving skills
  • Great attitude and high energy
  • Excellent learning and training skills
  • Can work independently or in a team environment
  • Detail oriented with strong problem solving skills
  • The ability to manage multiple tasks despite frequent interruptions
  • Strong orientation towards quality, safety, and continuous improvement

If you are interested in an open position but feel you may not meet all the listed qualifications, we still encourage you to apply.

Location: US-WA Moses Lake HR 

Department: Customer and Product Support 

Job ID: 36062 


Terex Overview:

At Terex, we fully embrace the increasingly diverse world around us and strive to create an empowering and welcoming workplace culture. We are a $4.0 billion publicly traded global manufacturer of materials processing and aerial work platform products and services. We are passionate about producing equipment that helps improve the lives of people around the world and providing our team members with a rewarding career and the opportunity to make an impact.   

While our operations are global, each office or factory is a close-knit community.  We value diversity, equity and inclusion, safety, integrity, respect, servant leadership, courage, citizenship, and continuous improvement.  It's an exciting time to be part of the expanding manufacturing sector - come join us!


Additional Information:

We see inclusion as a key to our success and are committed to actively foster a culture where every team member feels valued, listened to, and appreciated. We are committed to being fair and impartial in our decisions, ensuring equity within our workplaceAs an Equal Opportunity Employer, employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting the Recruiting department (person or department) at  


The Company offers competitive salaries, advancement opportunities, and a full range of benefits, including paid vacation, 401(k), medical, dental, and vision.


Terex Corporation is an Equal Opportunity Employer and Affirmative Action Employer M/F/D/V.

Nearest Major Market: Seattle