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Service Technician

Louisville, KY, US

Job ID: 15063 

Location: US-KY Louisville HR 

Department:  Customer and Product Support 

 

 

As a Service Technician, you are the company expert for the Powerscreen product line. You will be responsible for assisting dealers and customers with the set-up, safety, operations, troubleshooting and repair of crushing and screening equipment in North America.  You will work as part of a regional team to develop and support Terex market development plans.

 

  • Provide on-site technical support, installation and service for the Powerscreen product line. Independently completes assigned projects and field jobs per design, specifications and equipment requirements
  • Create, edit and submit Field Service reports in a timely manner, with proper content.  Submit weekly time sheets and expenses on time, accurately logging time and costs incurred
  • Escalate equipment quality issues to initiate quality alerts and prevent repeat failures      
  • Provide engineering with field performance data and recommended improvements.
  • Show commitment to professional ethics and consistently meet the needs and expectations of internal and external customers.  Acts as a Terex advocate in all situations
  • Manages time, skills and resources to product maximum volume of work with the least amount of errors
  • Review reported failures and assist Warranty Administrator with claim evaluation
  • Support the Help Desk Technician, as required
  • Assist with the display and simulation of equipment and technical presentation
  • Assist with the development and presentation of training materials     

 

Basic Qualifications:

  • GED or High School Diploma
  • Minimum of 3 years' experience working on the electrical, hydraulic, pneumatic and mechanical systems, preferably with aggregate and/or mining equipment.
  • Must have a valid driver's license and be able to obtain a valid passport for overseas travel.

 

Preferred Qualifications:

  • An Associate/Technical degree
  • Experience in reading and understanding schematics and engineering drawings.
  • Excellent written and verbal communication skills required, both in-person and over the phone
  • Willingness to make decisions with purpose and a strong sense of urgency to resolve equipment failures promptly
  • Ability to work independently and use available resources to complete tasks with minimal supervision
  • Must interact well with others in a diverse environment and be a team player
  • Must be dependable and punctual 
  • Training experience, conducting training seminars and hands-on demonstrations
  • Good computer experience required, including working knowledge of Microsoft Outlook and Word    
  • Position will be based in Louisville, KY.

 

Location: US-KY Louisville HR 

Department: Customer and Product Support 

Job ID: 15063 

 

Terex Overview:

Terex Corporation is a $4.5 billion, publicly traded global manufacturer of lifting and material processing products and services. The company is passionate about producing equipment that improves the lives of people around the world. Terex operations are global, yet each office or factory is a close-knit community. Terex provides team members with a rewarding career and the opportunity to make an impact. The company values diversity and inclusion, safety, integrity, respect, servant leadership, courage and citizenship. It encourages continuous improvement and offers free courses available through Terex University. Women@Terex provides a supportive network for Terex women in their jobs and careers. It’s an exciting time to be part of the expanding manufacturing sector. Terex is a place where you can work and grow. Come talk to us!

 

Additional Information:

It is the policy of the company to attract and retain the best qualified employees. We are committed to providing employment opportunities to the most qualified internal or external candidate based on work-related factors and without regard to non work-related factors including race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, or veteran status as a special disabled veteran, Vietnam Era Veteran, or other qualifying veteran.

 

The Company offers competitive salaries, advancement opportunities, and a full range of benefits, including paid vacation, 401(k), medical, dental, and vision.

 

Terex Corporation is an Equal Opportunity Employer and Affirmative Action Employer M/F/D/V.


Nearest Major Market: Louisville