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Field Service Technician

Louisville, KY, US

Job ID: 26931 

Location: US-KY Louisville HR 

Department:  Customer and Product Support 

 

 

 

Responsibilities

As a Field Service Technician, you will be an expert technician for the FUCHS product line.  You will assist dealers and customers with the set-up, safety and operations, troubleshooting and repair of material handler equipment.  You will provide:

  • On-site technical support, installation and service for the FUCHS product line.
  • Understand and educate on equipment designs, specifications and equipment requirements.
  • Document work and prepare field service reports. 
  • Escalate equipment quality issues to initiate quality alerts and prevent repeat failures. 
  • Effectively provide engineering with field performance data and recommended improvements.
  • Act as a Fuchs Terex advocate in all situations.
  • Manage time, skills and resources to product maximum volume of work with the least amount of errors.
  • Review reported failures and assist Warranty Administrator with claim evaluation.
  • Liase as a Help Desk Technician
  • Assist with the display and simulation of equipment and technical presentation
  • Assist Training Coordinator with the development and presentation of training materials.  

Basic Qualifications  

  • High school graduate or GED equivalent
  • 2 years experience working knowledge of Electronics, Hydraulics, Engines and Electrical Troubleshooting
  • Passport for international travel (ability to obtain if not currently in possession of one)

 

Preferred Qualifications

  • Solid mechanical aptitude with working knowledge of electrical and hydraulic systems and the ability to read and understand schematics and engineering drawings.
  • Excellent written and verbal communication skills required, both in-person and over the phone.
  • Ability and willingness to make decisions with purpose and a strong sense of urgency to resolve equipment failures promptly.
  • Ability to work independently and use available resources to complete tasks with minimal supervision.
  • Must interact well with others in a diverse environment and be a team player.
  • Must be dependable and punctual.  
  • Good computer experience required, including working knowledge of Microsoft Outlook and Word.      

 

Disclaimer This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be asked to perform other duties as required and the responsibilities of the position may change

 

Location: US-KY Louisville HR 

Department: Customer and Product Support 

Job ID: 26931 

 

Terex Overview:

Terex Corporation is a $3.1 billion publicly traded global manufacturer of lifting and material processing products and services. We are passionate about producing equipment that helps improve the lives of people around the world, and providing our team members with a rewarding career and the opportunity to make an impact. While our operations are global, each office or factory is a close-knit community. We value diversity, equity and inclusion, safety, integrity, respect, servant leadership, courage, citizenship, and continuous improvement. It’s an exciting time to be part of the expanding manufacturing sector – come join us!

 

Additional Information:

It is the policy of the company to attract and retain the best qualified employees. We are committed to providing employment opportunities to the most qualified internal or external candidate based on work-related factors and without regard to non work-related factors including race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, or veteran status as a special disabled veteran, Vietnam Era Veteran, or other qualifying veteran.

 

The Company offers competitive salaries, advancement opportunities, and a full range of benefits, including paid vacation, 401(k), medical, dental, and vision.

 

Terex Corporation is an Equal Opportunity Employer and Affirmative Action Employer M/F/D/V.


Nearest Major Market: Louisville