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Field Service Technician

Louisville, KY, US

Job ID: 18547 

Location: US-KY Louisville HR 

Department:  Customer and Product Support 



As a Field Service Technician, you are the company expert for the Finlay product line. You will assist dealers and customers with the set-up, safety and operations, troubleshooting and repair of crushing and screening equipment world-wide. You will work as part of a regional team to develop and support Terex market development plans.


  • Provide on-site technical support, installation and service for the Finlay product line.
  • Working as part of a dedicated team delivering first class service to dealers and customers
  • Provide technical support to our North American Dealer Network
  • Assisting with customer enquiries on parts & warranty
  • Cooperate with product group engineers and quality team to ensure products are manufactured and delivered to the highest quality standards
  • To investigate and resolve customer problems in a timely manner
  • Independently complete assigned projects and field jobs per design, specifications and equipment requirements
  • Create, edit and submit Field Service reports in a timely manner, with proper content.  Submit weekly time sheets and expenses on time, accurately logging time and costs incurred
  • Escalate equipment quality issues to initiate quality alerts and prevent repeat failures      
  • Provide engineering with field performance data and recommended improvements.
  • Show commitment to professional ethics and consistently meet the needs and expectations of internal and external customers.  Acts as a Terex advocate in all situations
  • Support the Help Desk Technician, as required
  • Assist with the display and simulation of equipment and technical presentation
  • Assist with the development and presentation of training materials     


Basic Qualifications:

  • Minimum of 3 years' experience working on the electrical, hydraulic, pneumatic and mechanical systems of aggregate and/or mining equipment.
  • Must have a valid driver's license be able to obtain a valid passport for extensive overseas travel.
  • Good general mechanical and electrical maintenance skills
  • Be computer literate in the usual range of Microsoft Products


Preferred Qualifications:

  • Associate/Technical degree
  • Experience in reading and understanding schematics and engineering drawings.
  • Excellent written and verbal communication skills required, both in-person and over the phone
  • Willingness to make decisions with purpose and a strong sense of urgency to resolve equipment failures promptly
  • Ability to work independently and use available resources to complete tasks with minimal supervision
  • Must interact well with others in a diverse environment and be a team player
  • Must be dependable and punctual 
  • Training experience, conducting training seminars and hands-on demonstrations
  • Good computer experience required, including working knowledge of Microsoft Outlook and Word    
  • Position is based in Louisville, KY.


Knowledge, Skills and Abilities: 

  • Self-motivated and high energy
  • Logical problem solving ability
  • Ability to work within a team as well as on your own initiative with minimal supervision
  • Ability to work in an environment that is fluid with constantly changing priorities
  • Negotiation skills
  • Customer focus
  • Action Orientation
  • Excellent verbal and written skills
  • Ability to influence at all levels
  • Highest level of integrity, honesty and trust
  • Drive for results
  • Excellent listening skills
  • Business Acumen 


This above description is non-exhaustive and there may be additional duties in accordance with the role.


Referral Bonus Amount: $1,000.00 

Hiring Manager: Matthew Dickson 

Nearest Major Market: Louisville