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Field Service Engineer

Louisville, KY, US

Job ID: 17025 

Location: US-KY Louisville HR 

Department:  Customer and Product Support 




  • Working as part of a dedicated team delivering first class service to dealers and customers
  • Provide technical support to our North American Dealer Network
  • Assisting with customer enquiries on parts & warranty
  • Cooperate with product group engineers and quality team to ensure products are manufactured and delivered to the highest quality standards
  • Cooperate with product group engineers to develop performance and test criteria for new products and product upgrades
  • To investigate and resolve customer problems in a timely manner
  • Travelling through North America to locations of dealers and customers
  • Carrying out maintenance and servicing of Terex Washing Systems product line


  • Minimum of 3 years field service experience, preferably within the heavy manufacturing industry
  • Good general mechanical and electrical maintenance skills
  • Working knowledge of Diesel-Hydraulic and electro-Hydraulic systems
  • Have the ability to read drawings and technical publications
  • Able to work effectively across a range of cultures
  • Hold a valid clean drivers license and valid passport
  • Be computer literate in the usual range of Microsoft Products

Knowledge, Skills and Abilities: 

  • Self-motivated and high energy
  • Have excellent Ambassadorial skills
  • Logical problem solving ability
  • Ability to work within a team as well as on your own initiative with minimal supervision
  • Ability to work in an environment that is fluid with constantly changing priorities
  • Negotiation skills
  • Customer focus
  • Action Orientation
  • Excellent verbal and written skills
  • Ability to influence at all levels
  • Highest level of integrity, honesty and trust
  • Drive for results
  • Excellent listening skills
  • Business Acumen 

This above description is non-exhaustive and there may be additional duties in accordance with the role.


Referral Bonus Amount: $1,000.00 

Hiring Manager: John Gallery 

Nearest Major Market: Louisville