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Field Service Engineer

Louisville, KY, US

Reporting to the Technical Support Manager, you will be responsible for providing first class Technical Helpdesk & Service assistance to our dealer network in North America.

 

Main Duties & Responsibilities:

  • Provide onsite services to the dealer and customer network, in addition to taking calls and responding to emails. 
  • Collaborate with Service, Engineering & Operations Teams to ensure referral of all issues are properly logged and dealt with on a timely basis so ongoing improvements can be made accordingly.
  • Identify any design and technology alternatives to help resolve field issues ensuring appropriate maintenance and ongoing improvements are carried out to current models. 
  • Provide the Dealer Network with the required support and service that they require to ensure that they are completely satisfied with our Product and Service
  • Working with the dedicated service team delivering first class service to our dealers and customers.
  • Deliver product training on site and in classroom environment (PowerPoint).

 

Basic Qualifications:

  • High School Diploma or GED
  • Ability to pass a Motor Vehicle Report
  • 2+ years of on the job experience in the construction or mining industry 

 

Preffered Qualifications:

 

  • Bachelor's Degree in  Mechanical or Electrical Engineering
  • Willing to work varied hours, including evenings as necessary and be on the road three to four nights per week with occasional overnights
  • Ability to read Electrical and Hydraulic Blueprints and Schematics
  • Ability to follow safety rules and regulations while completing work tasks
  • Basic computer skills
  • Work experience in the installation & maintenance of crushing and screening machinery
  • Experience with applications the equipment can operate in, along with an understanding for the expected performance of the machines
  • Excellent technical expertise in mechanical, electrical and hydraulic systems
  • Proven track record of working in a customer facing environment
  • Capacity to communicate to dealers at all levels and across a diverse customer base, building effective working relationships
  • Ability to develop effective relationships internally, at a variety of levels and work closely with sales and product management teams
  • Ability to work in an environment that is fluid with constantly changing priorities
  • Ability to work under pressure, manage multiple tasks and competing deadlines
  • Excellent IT skills are essential; CAD skills 
  • Strong problem solving abilities
  • Excellent verbal and written skills

 

Location: US-KY Louisville HR 

Department: Customer and Product Support 

Job ID: 6784 

 

Terex Overview:

Terex Corporation is a $4.5 billion, publicly traded global manufacturer of lifting and material processing products and services. The company is passionate about producing equipment that improves the lives of people around the world. Terex operations are global, yet each office or factory is a close-knit community. Terex provides team members with a rewarding career and the opportunity to make an impact. The company values diversity and inclusion, safety, integrity, respect, servant leadership, courage and citizenship. It encourages continuous improvement and offers free courses available through Terex University. Women@Terex provides a supportive network for Terex women in their jobs and careers. It’s an exciting time to be part of the expanding manufacturing sector. Terex is a place where you can work and grow. Come talk to us!

 

Additional Information:

It is the policy of the company to attract and retain the best qualified employees. We are committed to providing employment opportunities to the most qualified internal or external candidate based on work-related factors and without regard to non work-related factors including race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, or veteran status as a special disabled veteran, Vietnam Era Veteran, or other qualifying veteran.

 

The Company offers competitive salaries, advancement opportunities, and a full range of benefits, including paid vacation, 401(k), medical, dental, and vision.

 

Terex Corporation is an Equal Opportunity Employer and Affirmative Action Employer M/F/D/V.

 

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Nearest Major Market: Louisville