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NSW Service Manager

Glendenning, NSW, AU

Job ID: State Service Manager - NSW

Location: Glendenning, NSW

Department: Customer and Product Support 

 

 

Position Summary

The main function of the State Service Manager is to lead the Service, workshop and Pre-Delivery Teams ensuring all repairs on our customer’s machines are completed efficiently and to a high quality standard. You will be responsible for developing and maintaining relationships with key customers and suppliers resulting in a high level of customer satisfaction.

 

Responsibilities

  • Meet and support customer expectations and maintain appropriate working relationships with all major customers and suppliers
  • Embrace and uphold the Terex Way values
  • Manage a team of technicians and administrative assistants whilst leading a safe workplace
  • Facilitate weekly face to face meetings with your team along with team engagement events
  • Promote employee development and succession planning
  • Lead the safety culture and safety compliance within the branch actively pursuing Zero harm
  • Embrace the Terex Business System philosophy and be the advocate for the region
  • Liaise with Leadership team for preparation of forecasts and budgets to meet overall objectives of the company
  • Meet key performance metrics and monthly reporting against critical KPI’s
  • Successfully manage and achieve branch profit and loss requirements
  • Work collaboratively with interstate branches to ensure effective development throughout Terex AWP business
  • Market and promote parts and service capability to existing and new customers
  • Work with National Parts Manager to optimise the parts inventory holdings
  • Assist customers through education on our products, service, warranty and technical support (Genie 360 Support)
  • Ensure customers have access to field service, parts personnel and other team members as and when required
  • Manage customer enquiries
  • Create and manage quotes
  • Manage resourcing of labour and parts for the pre-delivery team. Supporting the sales team to ensure equipment is delivered on time.
  • Manage and existing portfolio of customers and develop new business opportunities

    This is a very busy and varied role which requires a reliable individual with the ability and willingness to manage multiple priorities and challenges through the course of a day.

 

Position Qualifications

Experience
 

  • Experience in a role with leadership, management or supervisory responsibilities preferably in the Access or Rental industry
  • Previous experience in rental, industrial, construction or related industry
  • Tertiary qualifications in a business discipline or equivalent (advantageous but not essential)
  • Qualification or experience in Lean or continuous improvement (highly regarded)
  • Experience in the maintenance and operation of Mobile Elevating Work Platform equipment (desirable)
  • Mechanical Trade Qualification - Light Vehicle or Heavy Duty (desirable but not essential)
  • Current driver’s licence

 

Skills

  • Proficiency in Microsoft Office Suite, e.g. Excel, Word, Outlook
  • Understanding of safety requirements and practices
  • Excellent communication skills, both written and verbal with the ability to establish and maintain effective relationships with customers, both internally and externally
  • Self-motivated with an ability to manage time and workload autonomously and initiate actions  
  • Well-developed problem-solving skills with the ability to establish creative solutions
  • Proven people management and leadership skills
  • A passion to deliver exceptional customer service
  • A team-oriented mindset and an ability to delegate
  • Understanding of business acumen, such as, risks and opportunities, data analysis and purchasing principles
  • Strong analytical skills, organisation and accuracy

About Us:
Terex Corporation is a $4.5 billion, publicly traded global manufacturer of lifting and material processing products and services. We are passionate about producing equipment that helps improve the lives of people around the world. While our operations are global, each office or factory is a close-knit community.

Offering opportunities for continuous improvement through courses and training, Terex provides team members with a rewarding career and the opportunity to make an impact. Women@Terex provides a supportive network for Terex women in their jobs and careers.

We value diversity, equity and inclusion, safety, integrity, respect, servant leadership, courage, citizenship, and continuous improvement.

It’s an exciting time to be part of the expanding manufacturing sector – come join us!
 

It is the policy of the company to attract and retain the best qualified employees. We are committed to providing employment opportunities to the most qualified internal or external candidate based on work-related factors and without regard to non-work-related factors including race, colour, religion, national origin, gender, sexual orientation, gender identity, age, disability, or veteran status.