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Field Technical Support

Fort Wayne, IN, US

Responsibilities

  • Assist customers with the set-up, safety and operations, troubleshooting and repair of Terex Advance Mixer products across North America.   
  • Provide on-site technical and service support for the Terex Advance Mixer product line.
  • Independently complete assigned projects and field jobs per design, specifications and equipment requirements.
  • Create, edit and submit Field Service reports in a timely manner, with proper content. 
  • Submit weekly time sheets and expenses on time, accurately logging time and costs incurred. 
  • Escalate equipment quality issues to initiate quality alerts and prevent repeat failures. 
  • Provide engineering with field performance data and recommended improvements.
  • Show commitment to professional ethics and consistently meet the needs and expectations of internal and external customers.   Acts as a Terex advocate in all situations.
  • Manage time, skills and resources to produce maximum volume of work with the least amount of errors.
  • Support the Help Desk Technician, as required
  • Assist with the development and presentation of training materials. 

 

 Basic Qualifications:

  • Associates in Electrical or Hydraulic Engineering OR High School Diploma/GED with 2+ years of experience of Terex Advance Mixer product line
  • This position will require a valid driver’s license and the ability to pass a Motor Vehicle report

 

  Preferred Qualifications:

  • Strong Mechanical aptitude and ability to interpret engineering drawings.
  • Working knowledge of electrical and hydraulic systems and the ability to read and understand schematics
  • Excellent written and verbal communication skills required, both in-person and over the phone.
  • Ability and willingness to make decisions with purpose and a strong sense of urgency to resolve customer needs promptly. 
  • Ability to work independently and use available resources to complete tasks with minimal supervision. 
  • Must interact well with others in a diverse environment and be a team player.
  • Strong computer experience required, including working knowledge of Microsoft Office Suite desired.
  • Travel as required <50%

 

Location: US-IN Fort Wayne HR 

Department: Customer and Product Support 

Job ID: 10350 

 

Terex Overview:

Terex Corporation is a $4.5 billion, publicly traded global manufacturer of lifting and material processing products and services. The company is passionate about producing equipment that improves the lives of people around the world. Terex operations are global, yet each office or factory is a close-knit community. Terex provides team members with a rewarding career and the opportunity to make an impact. The company values diversity and inclusion, safety, integrity, respect, servant leadership, courage and citizenship. It encourages continuous improvement and offers free courses available through Terex University. Women@Terex provides a supportive network for Terex women in their jobs and careers. It’s an exciting time to be part of the expanding manufacturing sector. Terex is a place where you can work and grow. Come talk to us!

 

Additional Information:

It is the policy of the company to attract and retain the best qualified employees. We are committed to providing employment opportunities to the most qualified internal or external candidate based on work-related factors and without regard to non work-related factors including race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, or veteran status as a special disabled veteran, Vietnam Era Veteran, or other qualifying veteran.

 

The Company offers competitive salaries, advancement opportunities, and a full range of benefits, including paid vacation, 401(k), medical, dental, and vision.

 

Terex Corporation is an Equal Opportunity Employer and Affirmative Action Employer M/F/D/V.

 

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Nearest Major Market: Fort Wayne