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Service Coordinator- Fontana, CA

Fontana, CA, US

This position is a responsible for administrative support of the service department. The successful candidate will handle the daily work order processes, purchase components and parts, perform data entry and change orders. Answer and direct phone calls and visiting customers for the service department and assist the service Supervisor with managing the work flow and scheduling of technicians.



This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time.

  • Look up and order parts for shop
  • Follow up on all service parts back orders
  • Back-up Shop Service Supervisor
  • Review blueprints, change orders, job file, and other engineering data to prepare and maintain parts listings and other documentation used for material requisitioning and disbursement, and inventory control.
  • Examine engineering drawings, blueprints, orders, and other documentation for conformance to established criteria regarding materials, parts, and equipment specified
  • Prepare and maintain computerized record systems providing detailed parts information, such as part numbers, complete description, quantities, operational characteristics, functions, and specifications
  • Assist in determining adequate spare parts inventory requirements for customers
  • Requisition materials and supplies
  • Contact purchasing department, engineering department, and vendor representatives regarding procurement and availability of components
  • List suppliers and bid process for each type of material used
  • Compile or prepare various reports for management
  • Research and investigate errors and problems to correct them
  • Verify quality of work
  • All other related job duties as assigned


Basic Qualifications:

  • High School Diploma or GED
  • 2+ years’ experience in parts support 


Preferred Qualifications:

  • Ability to effectively communicate with customers, vendors and coworkers – verbally and written, on the phone or in person
  • Solid math skills
  • Keyboarding and numeric data entry skills
  • Ability to work effectively in a computer environment
  • Solid organization, prioritization and follow-through skills
  • Customer oriented and customer responsive.
  • Must be able to work within a Team concept, able to multi-task and be able to organize the workday effectively and with high degree of accuracy.
  • Have a willingness to learn new skills and willing to work overtime.
  • Strong PC skills to include Microsoft Office Suite
  • Able to push, pull, lift, sit, stand and use miscellaneous office equipment for extended periods of time in the performance of duties.
  • Attention to detail
  • Ability to work effectively in a fast-pace, time-sensitive, quick changing work environment



Location: US-CA Fontana HR 

Department: [[department]] 

Job ID: 19381 


Terex Overview:

Terex Corporation is a $4.5 billion, publicly traded global manufacturer of lifting and material processing products and services. The company is passionate about producing equipment that improves the lives of people around the world. Terex operations are global, yet each office or factory is a close-knit community. Terex provides team members with a rewarding career and the opportunity to make an impact. The company values diversity and inclusion, safety, integrity, respect, servant leadership, courage and citizenship. It encourages continuous improvement and offers free courses available through Terex University. Women@Terex provides a supportive network for Terex women in their jobs and careers. It’s an exciting time to be part of the expanding manufacturing sector. Terex is a place where you can work and grow. Come talk to us!


Additional Information:

It is the policy of the company to attract and retain the best qualified employees. We are committed to providing employment opportunities to the most qualified internal or external candidate based on work-related factors and without regard to non work-related factors including race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, or veteran status as a special disabled veteran, Vietnam Era Veteran, or other qualifying veteran.


The Company offers competitive salaries, advancement opportunities, and a full range of benefits, including paid vacation, 401(k), medical, dental, and vision.


Terex Corporation is an Equal Opportunity Employer and Affirmative Action Employer M/F/D/V.



Nearest Major Market: Fontana
Nearest Secondary Market: Los Angeles