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Deskside IT Support Analyst

Eagle Farm, QLD, AU

Job ID: Deskside IT Support Analyst

Location: Eagle Farm, QLD 

Department:  Information Technology

 

 

Position Overview
You will be working, supporting and troubleshooting predominantly onsite issues for Terex team members based at a range of locations across Australia, and in the broader APAC region. 

You will be providing Level 1 technical support in relation to desktop, hardware, software, printers, phone system and cloud-based products.

Working with a remote global team, your ability to maintain and develop internal and external relationships will be vital if you are to be successful in this role. 

 

Responsibilities

  • Provide onsite and remote support to a variety of environments from 10 - 100 users.
  • Support end user hardware, mobile devices, phones and monitor and escalate issues which may arise. Plan and deploy hardware refreshes, according to agreed hardware asset management processes.
  • Support of Office 365.
  • Identify areas for continuous improvement in the ITSM sphere, with a view to driving automation, eliminating waste and standardizing processes.
  • Review purchase orders, match and track against budgeted spend.
  • Ensure activities meet with and integrate with organizational requirements for SOX & global IT Policies & Procedures.
  • Ensure that related documentation and processes are up to date and managed in accordance with Terex IT / Finance policies & procedures.
  • Demonstrate commitment to upholding and representing Terex’s diversity, equal opportunity and inclusion policies/agenda in all business and client dealings.
  • Maintain a centralized IT document repository to support the operational efficiency of the wider Service Support team.
     

Experience & Qualifications

  • Diploma qualification (or higher) in Information Technology.
  • Recognized industry certification is desirable (MCSE, MCSA or CCNA).
  • Proven track record within a similar position – Level 1 - 2 requests and support, experience with end user support. 
  • Demonstrated ability to support Office 365 and quick to pick up inhouse systems.
  • Desktop support knowledge (mostly Win10), skilled at PC build and deploy processes, ideally with knowledge of SCCM or similar toolset. 
  • Excellent communication skills, both written and verbal.
  • Experience working with an IT outsourcer or MSP (Flexible with this depending on your past roles).
  • Experience of ITIL processes including but not limited to Service Desk, Incident Management, Change Management, Request Fulfilment and Problem Management.
  • Knowledge of data protection and other related compliance legislation.
  • Extensive troubleshooting, triage, root cause analysis and performance monitoring skills.
     

To apply, please submit your covering letter and resume through the Apply button.