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Sales Support Manager

Durand, MI, US

Job ID: 25443 

Location: US-MI Durand HR 

Department:  Sales 





  • Develop, implement and manage inside sales and aftermarket initiatives for intercompany, dealer, and customer accounts.
  • Oversee the execution of all sales transactions, including verification of terms of sales, order entry, and all facets of scheduling, invoicing, and returns.
  • Establish and Maintain an orderly customer service workflow according to priorities to enhance customer experience by smooth internal order operations
  • Generate/Review reports (Open order, Booking, Billing, S&OP, etc) on daily, weekly, monthly basis; ensure report correctness
  • Secure sales orders for machines and parts in line with agreed targets, while maintaining and improving sales margins.
  • Maintain a thorough commercial and technical knowledge of our products and ability to answer customer inquiries and meet demands.
  • Develop and maintain a complete understanding of marketplace products; concepts, product enhancements, competitor product offerings.
  • Build and maintain customer relationships on an individual level and may be required to support trade show activities and customer meetings with some travel required. Ensure all dealer accounts are formally contracted, current and aligned to Terex Standards.
  • Provide leadership and direction to the inside sales and aftermarket team members, monitor work quality, timeliness, decision making, interviewing/hiring, overtime scheduling, issuing escalation if necessary, conducting performance appraisals and providing on-going coaching/feedback to the team.
  • Proven ability to handle multiple priorities in a continuously changing environment.
  • Assist in internal organization of new and legacy product lines to maintain efficient workflow.
  • Assist in coordination of freight arrangements, schedule changes, delivery issues, container load-building
  • Assist in training and advising dealer staff (or end users) on company products, machine applications, services, and basic aspects of technical sales.
  • Performs other duties as assigned that support the overall objective of the position.



Basic Qualifications:



Preferred Qualifications:


  • Bachelor’s degree
  • Background in sales and or customer service




  • Excellent communicator
  • Capable leader and developer of talent
  • Able to work in a fast-paced team environment
  • Independent, detail-oriented, strong sense of customer service
  • Strong client-facing and communication skills
  • Knowledge of sales process
  • Advanced troubleshooting and multi-tasking skill
  • Excellent knowledge of management methods and techniques
  • Advanced experience with multiple software applications, including Microsoft Office suite, SalesForce.com, 8x8, and Oracle is a plus
  • Strong data analysis, reporting and presentation capability




Location: US-MI Durand HR 

Department: Sales 

Job ID: 25443 


Terex Overview:

Terex Corporation is a $3.1 billion publicly traded global manufacturer of lifting and material processing products and services. We are passionate about producing equipment that helps improve the lives of people around the world, and providing our team members with a rewarding career and the opportunity to make an impact. While our operations are global, each office or factory is a close-knit community. We value diversity, equity and inclusion, safety, integrity, respect, servant leadership, courage, citizenship, and continuous improvement. It’s an exciting time to be part of the expanding manufacturing sector – come join us!


Additional Information:

It is the policy of the company to attract and retain the best qualified employees. We are committed to providing employment opportunities to the most qualified internal or external candidate based on work-related factors and without regard to non work-related factors including race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, or veteran status as a special disabled veteran, Vietnam Era Veteran, or other qualifying veteran.


The Company offers competitive salaries, advancement opportunities, and a full range of benefits, including paid vacation, 401(k), medical, dental, and vision.


Terex Corporation is an Equal Opportunity Employer and Affirmative Action Employer M/F/D/V.

Nearest Major Market: Flint