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Technical Support Administrator (Maternity Cover 9-12 months)

Dungannon, NIR, GB

Reporting to the Technical Support Manager, the Technical Support Administrator is responsible for supporting the Aftersales department, including Helpdesk, Field Service, Warranty and Training

 

Main Duties & Responsibilities

 

  • Work with the department managers to devise ways to improve Service delivery Internally to department Brands and Externally to Dealers
  • Ensure that all Health & Safety requirements are met
  • Handle daily FS Engineers & Juniors work schedule with the support of FS Manager
  • Working with FS Team Members (TM’s) to ensure all aspects of jobs are complete
  • Work with FS Engineers to understand scope of field service reports
  • Support and work to resolve any issues and complaints
  • Bring to the attention of the Field Service manager, any issues within the department.
  • When necessary, prepares and deliver estimates, invoices to Dealers for field service
  • Ensure department compliance and development of Terex Safety Road Maps and Mile Markers.
  • Attend and if required lead the Road Map Meetings for the Department
  • Any other duties as required 
     

 Additional Duties

 

  • Work flexibly to meet the needs of the service
  • Actively promote and support inclusion, ensuring that individuals are supported to participate in Terex opportunities
  • Support department in the absence of the Helpdesk & Field Service manager, as required.
  • Undertake additional activities such as attendance at events or conferences and involvement in project groups to further individual, service and organisational development

 

Experience & Qualifications:

 

  • Previous administrative experience in a busy environment
  • Excellent written and verbal communication skills.
  • GCSE English and Maths.
  • Computer Literate – Able to use Microsoft Office systems especially Excel.
  • Ability to organise and prioritise workload.
  • Ability to communicate across all levels of the business

 

Desirable

 

  • Degree educated
  • Experience in a Technical or Engineering Environment.

 

This above description is non-exhaustive and there may be additional duties in accordance with the role.

We reserve the right to enhance our selection criteria at the short listing stage, if required.

 

TEREX is an equal opportunity employer and appointments are based on merit. We value diversity and welcome applications from all sections of the community.

Terex Corporation is a $4.5 billion, publicly traded global manufacturer of lifting and material processing products and services.  The company is passionate about producing equipment that improves the lives of people around the world.  Terex operations are global, yet each office or factory is a close-knit community.  Terex provides team members with a rewarding career and the opportunity to make an impact.  The company values diversity and inclusion, safety, integrity, respect, servant leadership, courage and citizenship.  It encourages continuous improvement and offers free courses available through Terex University.  Women@Terex provides a supportive network for Terex women in their jobs and careers.  It’s an exciting time to be part of the expanding manufacturing sector.  Terex is a place where you can work and grow.  Come talk to us!