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Product Support Representative

Dungannon, NIR, GB

An opportunity for a tempoary maternity cover for 12 to 9 months has arisen with in our Product Support team.  In this role you will be responsible for providing product support to the dealer network in terms of assisting them in part identification for the machines in their territory. This role will liaise closely with assigned dealers to discuss their needs and also with internal and external parties to find resolution.

Main Duties & Responsibilities

  • Part Identification
  • Advising on price and availability of parts
  • Assisting in the sourcing of parts identified
  • Liaising with internal departments and external suppliers
  • Responsible for communicating with the dealer network concerning their problems through the customer helpdesk system
  • Assisting in New product recommended parts list development.

 

 

Experience and Qualifications required

  • GCSE English and Maths  or equivalent
  • Experience of working within a busy office environment ideally in a customer service role
  • Must have the ability to read and understand basic engineering drawings and schematics
  • Ability to organize and prioritise workload using your own initiative to meet deadlines
  • Experience in the crushing and screening industry would be advantageous
  • Excellent verbal and written communication skills
  • Good general knowledge of mechanical systems
  • The ability to listen and assist customers in problem solving
  • Learn and adapt to new systems quickly

 

 

Knowledge, Skills and Abilities:

  • Self-motivated and high energy
  • Ability to work within a team
  • Ability to work in an environment that is fluid with constantly changing priorities
  • Customer focus
  • Action Orientation
  • Ability to influence at all levels
  • Highest level of integrity, honesty and trust
  • Drive for results
  • Perseverance

This above description is non-exhaustive and there may be additional duties in accordance with the role.

We reserve the right to enhance our selection criteria at the short-listing stage, if required.

TEREX is an equal opportunity employer and appointments are based on merit. We value diversity and welcome applications from all sections of the community.

Terex is a global manufacturer of materials processing machinery and aerial work platforms. We design, build and support products used in construction, maintenance, manufacturing, energy, recycling, minerals, and materials management applications. Certain Terex products and solutions enable customers to reduce their environmental impact including electric and hybrid offerings that deliver quiet and emission-free performance, products that support renewable energy, and products that aid in the recovery of useful materials from various types of waste. Our products are manufactured in North America, Europe, Australia and Asia and sold worldwide. We engage with customers through all stages of the product life cycle, from initial specification and financing to parts and service support.

  Terex provides team members with a rewarding career and the opportunity to make an impact.  The company values diversity and inclusion, safety, integrity, respect, servant leadership, courage and citizenship.  It encourages continuous improvement and offers free courses available through Terex University.  Women@Terex provides a supportive network for Terex women in their jobs and careers.  It’s an exciting time to be part of the expanding manufacturing sector.  Terex is a place where you can work and grow.  Come talk to us!