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IT Business Analyst - Parts and Lifecycle Solutions

Dungannon, NIR, GB

About the position

Title:                                    IT Business Analyst 

Department:                      Services, Parts & Lifecycle Solutions

Job Type:                             Full Time Temporary (maternity cover for 9-12 months)

Reports to:                         Director, Business Solutions, Information Technology

Department:                      Corporate IT 

Location:                             This role can be based at our sites in Dungannon or Lurgan


Position Overview

The Business Analyst will serve as a liaison between the Parts and Services function and the IT organization in order to provide technical solutions to meet user needs.  The ideal candidate will analyze business partner’s operations to understand their strengths and weaknesses to determine opportunities to automate processes and functions; assist in the business process redesign and documentation as needed for new technology; translate high level business requirements into functional specifications for the IT organization and manage changes to such specifications; and advise the IT teams on the direction of the business.



  • Partner with the Parts and Services and IT teams to elicit, analyze, translate, and document business requirements into technical requirements
  • Develop an understanding of how solutions will impact present and future business needs
  • Work with end users to determine needs (data, screens, processes, reports) and develop scope
  • Draft detailed specifications that reflects the user’s needs
  • Analyze, document and test program development, logic, process flows and specifications and make recommendations where improvements can be made
  • Support the implementation of systems to create an experience that positions Terex as the first choice among peers for parts and services
  • Partner with business users to document test cases and conduct user acceptance testing
  • Document user manuals to describe application installation and operating procedures
  • Coordinate the project resources to ensure that projects are delivered on time and within budget


Experience and Skills


  • Minimum three years’ experience, preferably in a Business Analyst role.
  • Solid background in business enablement through technology
  • Previous experience with ERP (functions like order management, warehouse management, fulfillment and
    transportation) and CRM applications from an implementation / support perspective is desirable
  • Analytical and project management skills, including a thorough understanding of how to interpret business needs and translate them into application and operational requirements
  • Demonstrated ability to review, consolidate and communicate with all levels within IT and the business
  • Strong analytical and problem-solving skills
  • Excellent communication and relationship building skills across functions
  • Organized and flexible to changing business priorities
  • Action and results oriented
  • Excellent presentation and listening skills
  • Ability to work well with people from many different cultures and disciplines with varying degrees of technical experience over geographically dispersed locations
  • Willingness to take ownership of issues and ensure all interested parties are kept informed of progress in order to deliver solutions
  • Highest of integrity, honesty and trust


Travel Requirements

  •  Ability to travel if required


The successful candidate must also be a team player and be able to demonstrate strong customer focus with the energy, drive and commitment to successfully work through any and all issues and objectives related to this role and that of the overall team.


All applicants must demonstrate through their application how they meet the criteria for the position applied for. We reserve the right to enhance our selection criteria at the short listing stage, if required.


Closing date for receipt of all applications will be 12.00 noon on Friday 30th April 2021.


This above description is non-exhaustive and there may be additional duties in accordance with the role.


It is the policy of the company to attract and retain the best qualified employees.  We are committed to providing employment opportunities to the most qualified internal or external candidate based on work-related factors and without regard to non work-related factors including race, color, religion, national origin, gender, sexual orientation, gender identity, age or disability.


Terex is an equal opportunity employer and appointments are based on merit. We value diversity and welcome applications from all sections of our community.