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Field Service Engineer

Dungannon, NIR, GB

<span style="font-family:"Arial",sans-serif">Reporting to the Helpdesk & Service Manager <span style="font-family:"Arial",sans-serif">you will be responsible for providing a first-class service to our dealers and customers worldwide including technical assistance, parts, warranty and quality support and training on our products

<span style="font-family:"Arial",sans-serif">Responsibilities

  • <span style="font-family:"Arial",sans-serif">Working as part of a dedicated team delivering first class service to dealers and customers
  • <span style="font-family:"Verdana",sans-serif"><span style="font-family:"Arial",sans-serif">Provide technical support to our Global Dealer Network
  • <span style="font-family:"Verdana",sans-serif"><span style="font-family:"Arial",sans-serif">Researching and responding to customer enquiries on parts & warranty
  • <span style="font-family:"Verdana",sans-serif"><span style="font-family:"Arial",sans-serif">Cooperate with product group engineers and quality team to ensure products are manufactured and delivered to the highest quality standards
  • <span style="font-family:"Verdana",sans-serif"><span style="font-family:"Arial",sans-serif">Ensuring all Part Manuals are accurate and updated as required
  • <span style="font-family:"Verdana",sans-serif"><span style="font-family:"Arial",sans-serif">Cooperate with product group engineers to develop performance and test criteria for new products and product upgrades
  • <span style="font-family:"Verdana",sans-serif"><span style="font-family:"Arial",sans-serif">To investigate and resolve customer problems in a timely manner
  • <span style="font-family:"Verdana",sans-serif"><span style="font-family:"Arial",sans-serif">Travelling world wide to locations of dealers and customers
  • <span style="font-family:"Verdana",sans-serif"><span style="font-family:"Arial",sans-serif">Carrying out maintenance and servicing of Terex materials processing product line

<span style="font-family:"Arial",sans-serif">Qualifications

  • <span style="font-family:"Arial",sans-serif">Minimum of 3 years field service experience, preferably within the heavy manufacturing industry
  • <span style="font-family:"Verdana",sans-serif"><span style="font-family:"Arial",sans-serif">Good general mechanical and electrical maintenance skills
  • <span style="font-family:"Verdana",sans-serif"><span style="font-family:"Arial",sans-serif">Working knowledge of Diesel-Hydraulic and electro-Hydraulic systems
  • <span style="font-family:"Verdana",sans-serif"><span style="font-family:"Arial",sans-serif">Have the ability to read drawings and technical publications
  • <span style="font-family:"Verdana",sans-serif"><span style="font-family:"Arial",sans-serif">Able to work effectively across a range of cultures
  • <span style="font-family:"Verdana",sans-serif"><span style="font-family:"Arial",sans-serif">Hold a valid clean drivers licence and valid passport
  • <span style="font-family:"Verdana",sans-serif"><span style="font-family:"Arial",sans-serif">Be computer literate in the usual range of Microsoft Products
    <span style="font-family:"Verdana",sans-serif"><span style="font-family:"Arial",sans-serif">Knowledge, Skills and Abilities: 
  • <span style="font-family:"Arial",sans-serif">Self-motivated and high energy
  • <span style="font-family:"Verdana",sans-serif"><span style="font-family:"Arial",sans-serif">Have excellent Ambassadorial skills
  • <span style="font-family:"Verdana",sans-serif"><span style="font-family:"Arial",sans-serif">Logical problem-solving ability
  • <span style="font-family:"Verdana",sans-serif"><span style="font-family:"Arial",sans-serif">Ability to work within a team as well as on your own initiative with minimal supervision
  • <span style="font-family:"Verdana",sans-serif"><span style="font-family:"Arial",sans-serif">Ability to work in an environment that is fluid with constantly changing priorities
  • <span style="font-family:"Verdana",sans-serif"><span style="font-family:"Arial",sans-serif">Negotiation skills
  • <span style="font-family:"Verdana",sans-serif"><span style="font-family:"Arial",sans-serif">Customer focus
  • <span style="font-family:"Verdana",sans-serif"><span style="font-family:"Arial",sans-serif">Action Orientation
  • <span style="font-family:"Verdana",sans-serif"><span style="font-family:"Arial",sans-serif">Excellent verbal and written skills
  • <span style="font-family:"Verdana",sans-serif"><span style="font-family:"Arial",sans-serif">Ability to influence at all levels
  • <span style="font-family:"Verdana",sans-serif"><span style="font-family:"Arial",sans-serif">Highest level of integrity, honesty and trust
  • <span style="font-family:"Verdana",sans-serif"><span style="font-family:"Arial",sans-serif">Drive for results
  • <span style="font-family:"Verdana",sans-serif"><span style="font-family:"Arial",sans-serif">Excellent listening skills
  • <span style="font-family:"Verdana",sans-serif"><span style="font-family:"Arial",sans-serif">Business Acumen 

This above description is non-exhaustive and there may be additional duties in accordance with the role.

 

We reserve the right to enhance our selection criteria at the short-listing stage, if required.

 

Closing date for applications is Friday 7th November 2020 at 9am. 

 

TEREX is an equal opportunity employer and appointments are based on merit. We value diversity and welcome applications from all sections of the community.

Terex Corporation is a $4.5 billion, publicly traded global manufacturer of lifting and material processing products and services.  The company is passionate about producing equipment that improves the lives of people around the world.  Terex operations are global, yet each office or factory is a close-knit community.  Terex provides team members with a rewarding career and the opportunity to make an impact.  The company values diversity and inclusion, safety, integrity, respect, servant leadership, courage and citizenship.  It encourages continuous improvement and offers free courses available through Terex University.  Women@Terex provides a supportive network for Terex women in their jobs and careers.  It’s an exciting time to be part of the expanding manufacturing sector.  Terex is a place where you can work and grow.  Come talk to us!