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Regional Field Product Support II / Regional Service Manager / Aftersales Support Manager

Wilmington, WA, US

About the Job

This position provides a variety of technical operating and service advice to customers using diesel, gas, electric, and hand operated personnel and material lifting equipment manufactured by the company.

This position is responsible for providing a proficient level of customer support and technical expertise to facilitate service advice, product support, and service training to internal and external customers.  This covers the full scope of Aerial Work Platform material and lifting equipment manufactured by the company.

  • Identifies and resolves  customer concerns with Terex AWP products.
  • Assists customers with their service training needs and information.
  • Assists engineering as requested with the improvement and development of AWP products.
  • Assists all customers with the safe and proper operation. Assist Terex Product Safety upon request.
  • Requires up to 70% travel (fleet vehicle provided) - covers TN, KY, NC, SC territory


About You

Basic Qualifications

  • High school diploma or equivalent
  • 3+ years of related experience (field service, operations management, product support, shop floormen, OEM support, technical customer support, or similar)
  • Must have strong interpersonal and communication skills
  • Valid driving license with clean driving records


Preferred Qualifications

  • Based in North Carolina or South Carolina
  • Knowledge of construction equipment
  • Excellent problem solving skills
  • Great attitude and high energy
  • Excellent learning and training skills
  • Can work independently or in a team environment
  • Detail oriented with strong problem solving skills
  • The ability to manage multiple tasks despite frequent interruptions
  • Strong orientation towards quality, safety, and continuous improvement
  • Job knowledge and experience in the Aerial Work Platform industry, and/or related experience in field based customer product support
  • Hands-on knowledge of Genie product line is desirable
  • Proficient in the use of equipment, tools and technology needed to troubleshoot and repair AWP products.  (computers, hand tools, digital devices)
  • Proficient in and able to demonstrate the proper and safe operation of AWP control systems and products


Location: US-NC Wilmington HR 

Department: Customer and Product Support 

Job ID: 21466 


Terex Overview:

Terex Corporation is a $3.1 billion publicly traded global manufacturer of lifting and material processing products and services. We are passionate about producing equipment that helps improve the lives of people around the world, and providing our team members with a rewarding career and the opportunity to make an impact. While our operations are global, each office or factory is a close-knit community. We value diversity, equity and inclusion, safety, integrity, respect, servant leadership, courage, citizenship, and continuous improvement. It’s an exciting time to be part of the expanding manufacturing sector – come join us!


Additional Information:

It is the policy of the company to attract and retain the best qualified employees. We are committed to providing employment opportunities to the most qualified internal or external candidate based on work-related factors and without regard to non work-related factors including race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, or veteran status as a special disabled veteran, Vietnam Era Veteran, or other qualifying veteran.


The Company offers competitive salaries, advancement opportunities, and a full range of benefits, including paid vacation, 401(k), medical, dental, and vision.


Terex Corporation is an Equal Opportunity Employer and Affirmative Action Employer M/F/D/V.