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Product Support Technician

Canning Vale, WA, AU

Job ID: Product Support Technician

Location: Canning Vale, WA

Department:  Customer and Product Support 



Position Overview:
This role provides phone and face to face support to customers and the internal business for the Terex Franna products.

What will you do? 
This position will work with the national Product Support team and the Service team in Canning Vale to provide technical support and service to customers for the Franna products.

This position will also provide operator familiarisation, internal technical support and feedback/recommendations to the development and upgrade of the Franna models.

There is the requirement to carry out off-site repairs as well as provide after-hours service to customer by participating in the after-hours product support roster.

About you: 

  • Trade qualified
  • Hands-on experience with Terex Franna Cranes and demonstrated product knowledge.
  • Demonstrates knowledge of electrical, hydraulic, pneumatic and mechanical systems.
  • Reviewing technical problems in detail with the ability to fault find.
  • Experience with crane operation and rigging.
  • Crane CN or higher and intermediate rigging tickets.
  • Customer focused with ability to build strong relationships with customers.
  • Ability to work in both the office and field environments and be deadline focused.

What’s in it for you?

  • Working with an OEM;
  • Competitive above award rates
  • Field work allowances, on-call allowances PLUS overtime
  • Generous car allowance
  • Uniforms (supplied & laundered) and all PPE equipment (including boots);
  • Costs covered for required licences/tickets;
  • Technical training;
  • Work in a clean well-equipped workshop environment at our Terex facility at Canning Vale. 



About Us:
Terex Corporation is a $4.5 billion, publicly traded global manufacturer of lifting and material processing products and services. We are passionate about producing equipment that helps improve the lives of people around the world. While our operations are global, each office or factory is a close-knit community.

Offering opportunities for continuous improvement through courses and training, Terex provides team members with a rewarding career and the opportunity to make an impact. Women@Terex provides a supportive network for Terex women in their jobs and careers.

We value diversity, equity and inclusion, safety, integrity, respect, servant leadership, courage, citizenship, and continuous improvement.

It’s an exciting time to be part of the expanding manufacturing sector – come join us!

It is the policy of the company to attract and retain the best qualified employees. We are committed to providing employment opportunities to the most qualified internal or external candidate based on work-related factors and without regard to non-work-related factors including race, colour, religion, national origin, gender, sexual orientation, gender identity, age, disability, or veteran status.