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Product Support Specialist

Vancouver, AB, CA

We have an exciting position available for a successful candidate in the Vancouver, British Columbia area. The position is for you if you enjoy variety, travel and helping people use, repair and maintain ariel work platforms and other lifting equipment. This covers the full scope of Aerial Work Platform material and lifting equipment manufactured by Terex and Genie.


About the Job

This position provides a variety of technical operating and service advice to customers using diesel, gas, electric, and hand operated personnel and material lifting equipment manufactured by the company. This position is responsible for providing a proficient level of customer support and technical expertise to facilitate service advice, product support, and service training to internal and external customers. This covers the full scope of Aerial Work Platform material and lifting equipment manufactured by the company.

  • Identifies and resolves  customer concerns with Terex AWP products.
  • Assists customers with their service training needs and information.
  • Assists engineering as requested with the improvement and development of AWP products.
  • Assists all customers with the safe and proper operation. Assist Terex Product Safety upon request.
  • Territory will be living in Vancouver Area, covering British Columbia, Northern Territories, Yukon and Alaska.


About You

Basic Qualifications

  • High school diploma or equivalent
  • 3+ years of related experience (field service, operations management, product support, shop floormen, OEM support, technical customer support, or similar)
  • Must have strong interpersonal and communication skills
  • Valid driving license with clean driving records
  • In possession of or willing to acquire passport
  • Willingness to travel - requires up to 70% travel


Preferred Qualifications

  • Based in Vancouver, Canada
  • Knowledge of construction equipment
  • Excellent problem solving skills
  • Great attitude and high energy
  • Excellent learning and training skills
  • Can work independently or in a team environment
  • Detail oriented with strong problem solving skills
  • The ability to manage multiple tasks despite frequent interruptions
  • Strong orientation towards quality, safety, and continuous improvement
  • Job knowledge and experience in the Aerial Work Platform industry, and/or related experience in field based customer product support
  • Hands-on knowledge of Genie product line is desirable
  • Proficient in the use of equipment, tools and technology needed to troubleshoot and repair AWP products.  (computers, hand tools, digital devices)
  • Proficient in and able to demonstrate the proper and safe operation of AWP control systems and products


What we Offer

  • Competitive Salary
  • Advancement opportunities
  • A full range of benefits including:
    • Competitive salary
    • Advancement opportunities
    • Paid vacation
    • Health, dental, vision coverage
    • RRSP Program
    • Fleet vehicle

If you are interested in an open position but feel you may not meet all the listed qualifications, we still encourage you to apply.

Location: Vancouver, British Columbia (Remote) 

Department: Customer and Product Support 

Job ID: 38025 


Terex Overview:

At Terex, we fully embrace the increasingly diverse world around us and strive to create an empowering and welcoming workplace culture. We are a $4.0 billion publicly traded global manufacturer of materials processing and aerial work platform products and services. We are passionate about producing equipment that helps improve the lives of people around the world and providing our team members with a rewarding career and the opportunity to make an impact.   

While our operations are global, each office or factory is a close-knit community.  We value diversity, equity and inclusion, safety, integrity, respect, servant leadership, courage, citizenship, and continuous improvement.  It's an exciting time to be part of the expanding manufacturing sector - come join us!


About Genie

Since 1966, Genie has been the leading name in the aerials industry, and Genie lifts and telehandlers can be found enhancing safety and improving productivity on jobsites worldwide. A brand of Terex Corporation, Genie is part of a global company with offices, team members, manufacturing facilities and customers around the globe.


Additional Information:

We see inclusion as a key to our success and are committed to actively foster a culture where every team member feels valued, listened to, and appreciated. We are committed to being fair and impartial in our decisions, ensuring equity within our workplaceAs an Equal Opportunity Employer, employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting the Recruiting department (person or department) at  


The Company offers competitive salaries, advancement opportunities, and a full range of benefits, including paid vacation, RRSP Program, medical, dental, and vision.


Terex Corporation is an Equal Opportunity Employer and Affirmative Action Employer M/F/D/V.