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Customer Service Representative I/II (Parts)

Calgary, AB, CA

Job ID: 4681 

Location: CA-AB Calgary HR 

Department:  Customer and Product Support

Terex Corporation is a $4.5 billion, publicly traded global manufacturer of lifting and material processing products and services.  The company is passionate about producing equipment that improves the lives of people around the world.  Terex operations are global, yet each office or factory is a close-knit community.  Terex provides team members with a rewarding career and the opportunity to make an impact.  The company values diversity and inclusion, safety, integrity, respect, servant leadership, courage and citizenship.  It encourages continuous improvement and offers free courses available through Terex University.  Women@Terex provides a supportive network for Terex women in their jobs and careers.  It’s an exciting time to be part of the expanding manufacturing sector.  Terex is a place where you can work and grow.  Come talk to us!   

 

This position is responsible for the day-to-day execution of all areas of customer service and sales support, including all center participation, quoting/order entry, issue resolution for replacement and aftermarket parts. The Customer Service Rep is expected to demonstrate the knowledge of products and the ability to manage calls and emails from our customers and the Outside Sales Team.

 

Responsibilities:

Duties include, but are not limited to:

  • Collect customer contact information/inquiry and enter into CRM (customer relationship management  database)
  • Ensure that all order entry, credits, returns, and other sales transactions are completed under   established compliancy guidelines, resulting in auditable documentation
  • Provides feedback and technical assistance to various customer inquiries and issues such as order changes, cancellations, status, estimated shipping date and tracking information.
  • Coordination with intercompany departments to resolve customer inquiries (Logistics, Finance)
  • Respond to sales inquiries and requests for quotation in an accurate and timely manner.
  • Identify, address and escalate issues
  • Performs other duties as assigned that support the overall objective of the position

 

Qualifications:

Basic Qualifications

- Two years customer service or equivalent experience

- Call Center experience an asset

- College diploma in parts an asset or experience with equipment deployed in construction or the trades

- Computer proficiency with Microsoft Windows 7 and Microsoft Office 2010 - proficiency in Excel is essential.

 

Preferred Qualifications

- Oracle ERP & Salesforce CRM experience.

- Excellent verbal and written communication skills

- Ability to relate to a wide variety of people in a professional and diplomatic manner

- Ability to handle stressful situations in positive, tactful manner.

- Ability to work in a high volume call center within the established handle times and set performance metrics  

- Great attitude, self-motivated, professional demeanor.

- Must be able to work independently and in a team environment.

- Detail oriented with great organizational skills

- Strong problem solving skills

- Strong orientation toward safety, quality, and process change/improvement.

- Ability to manage multiple tasks in a fast pace environment

- Ability to learn new products and software.

- Strong knowledge of Genie products and the lifting industry is a plus.

 

 

 

 

 

 

 

 

 

 

Location: CA-AB Calgary HR 

Department: Customer and Product Support 

Job ID: 4681

 

Terex Overview:                    

Terex Corporation is a $4.5 billion, publicly traded global manufacturer of lifting and material processing products and services. The company is passionate about producing equipment that improves the lives of people around the world. Terex operations are global, yet each office or factory is a close-knit community. Terex provides team members with a rewarding career and the opportunity to make an impact. The company values diversity and inclusion, safety, integrity, respect, servant leadership, courage and citizenship. It encourages continuous improvement and offers free courses available through Terex University. Women@Terex provides a supportive network for Terex women in their jobs and careers. It’s an exciting time to be part of the expanding manufacturing sector. Terex is a place where you can work and grow. Come talk to us!