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Customer Service Representative I/II (Inside Sales and Admin)

Calgary, AB, CA

Job ID: 4682 

Location: CA-AB Calgary HR 

Department:  Customer and Product Support

Terex Corporation is a $4.5 billion, publicly traded global manufacturer of lifting and material processing products and services.  The company is passionate about producing equipment that improves the lives of people around the world.  Terex operations are global, yet each office or factory is a close-knit community.  Terex provides team members with a rewarding career and the opportunity to make an impact.  The company values diversity and inclusion, safety, integrity, respect, servant leadership, courage and citizenship.  It encourages continuous improvement and offers free courses available through Terex University.  Women@Terex provides a supportive network for Terex women in their jobs and careers.  It’s an exciting time to be part of the expanding manufacturing sector.  Terex is a place where you can work and grow.  Come talk to us!   

 

This position is responsible for the day-to-day execution of all areas of customer service and sales support, including all center participation, quoting/order entry, issue resolution for replacement and aftermarket parts. The Customer Service Rep is expected to demonstrate the knowledge of products and the ability to manage calls and emails from our customers and the Outside Sales Team.

 

Responsibilities:

Duties include, but are not limited to:

- Purchase order management, including distribution, auditing and filing

- Team metrics management, including capturing, updating and posting

- Administrative duties to support leadership and departmental needs

- Respond to sales inquiries and requests for quotation in an accurate and timely manner

- Coordination with intercompany departments to resolve customer inquiries (Logistics, Finance)

- Ensure that order entry, credits, returns, and other sales transactions are completed under established compliancy guidelines, resulting in auditable documentation

- Manage departmental supplies and equipment

- Buyer responsibilities; creating purchase orders, reconciling invoices to purchase orders

 

Qualifications:

 

Basic Qualifications

- Two years of college or applicable experience

- One year of customer service or equivalent experience

- Computer proficiency with Microsoft Windows 7 and Microsoft Office 2010 - proficiency in Excel is essential.

 

Preferred Qualifications

- Oracle ERP & Salesforce CRM experience
- Excellent verbal and written communication skills, bi-lingual is a plus (French)

- Ability to relate to a wide variety of people in a professional and diplomatic manner

- Ability to handle stressful situations in positive, tactful manner.

- Great attitude, self-motivated, professional demeanor.

- Must be able to work independently and in a team environment.

- Detail oriented with great organizational skills

- Strong problem solving skills

- Strong orientation toward safety, quality, and engagement in process change/improvement.

- Ability to manage multiple tasks in a fast pace environment

- Ability to learn new products and software

- Strong knowledge of Genie products and the lifting industry is a plus.

 

 

 

 

 

 

 

 

Location: CA-AB Calgary HR 

Department: Customer and Product Support 

Job ID: 4682

 

Terex Overview:                    

Terex Corporation is a $4.5 billion, publicly traded global manufacturer of lifting and material processing products and services. The company is passionate about producing equipment that improves the lives of people around the world. Terex operations are global, yet each office or factory is a close-knit community. Terex provides team members with a rewarding career and the opportunity to make an impact. The company values diversity and inclusion, safety, integrity, respect, servant leadership, courage and citizenship. It encourages continuous improvement and offers free courses available through Terex University. Women@Terex provides a supportive network for Terex women in their jobs and careers. It’s an exciting time to be part of the expanding manufacturing sector. Terex is a place where you can work and grow. Come talk to us!